WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

• Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.
• Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage.
• Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management.
• Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery.
• In-depth experience with SAP system upgrades, migrations, and conversions.
• Provide ad-hoc project support and oversee project execution as required.
• Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries.
• Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency.
• Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
• Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products.
• Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes.