Start Date
Immediate
Expiry Date
15 Sep, 25
Salary
0.0
Posted On
15 Jun, 25
Experience
6 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, Relationship Building, It Operations, Sap Project Management, System Migration, Technical Engineering, Economics, Infrastructure, Cloud, Engagement Management, Computer Science, Sap
Industry
Information Technology/IT
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
REQUIRED SKILLS:
PREFERRED SKILLS
WORK EXPERIENCE
ROLE DESCRIPTION
The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.
RESPONSIBILITIES
Client Leadership: Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
End-to-end ownership for delivery of service: Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management