SAP Environments, Roles & Authorisations Lead at Colliers International EMEA

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP S/4HANA Public Cloud, SAP Success Factors, Role Governance, Authorisations, Access Controls, Segregation Of Duties, GRC, Environment Management, Release Management, Change Governance, BTP Services, Employee Central Payroll, Concur, Stakeholder Management, Troubleshooting, IT Service Management

Industry

Real Estate

Description

Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms – Real Estate Services, Engineering, and Investment Management – we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fuelled by visionary leadership, significant inside ownership and substantial recurring earnings. With $5.5 billion in annual revenues, a team of 24,000 professionals, and *$108 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com, X @Colliers or LinkedIn. Job Description EMEA SAP Environments, Roles & Authorisations Lead plays a vital role in supporting and enhancing Colliers’ SAP Public Cloud Finance and HR platforms across the EMEA region, with a specific focus on managing environments as well as roles, security and authorisations. As Colliers EMEA continues its SAP transformation journey, the successful candidate will join a growing team responsible for service delivery and continuous improvement of SAP applications (S/4HANA Public Cloud; Success Factors; Employee Central Payroll; Concur; CPEA; BTP Services). Purpose of Role: The SAP Environments, Roles & Authorisations Lead is accountable for the end-to-end governance, stability, and operational excellence of SAP Public Cloud landscapes (S/4HANA Public Cloud; Success Factors, BTP etc.) and the design, build, and ongoing management of SAP security roles, authorisations, and access controls. This role ensures that SAP environments are fit-for-purpose, consistently available, properly controlled, and aligned to change/transport standards—while ensuring that user access is secure, compliant, auditable, and aligned with segregation of duties (SoD) requirements. Role Overview and Responsibilities: SAP Environment & Landscape Management (Public Cloud) Own and manage the SAP environment strategy for all SAP Platforms including SAP S/4HANA Public Cloud, SAP Success Factors, Employee Central Payroll, as well as the BTP and other integrated platforms. Maintain and publish the environment calendar (release windows, regression testing periods, cutovers, maintenance windows, blackout periods). Plan and coordinate system refreshes, client copies, data loads/masking, and environment readiness activities for releases and projects. Ensure environment stability through proactive monitoring, capacity planning, housekeeping, and incident/problem management. Coordinate with Basis/Hosting/Infrastructure teams to manage downtime windows, patching, upgrades, performance tuning, and system availability. Define and maintain environment standards: naming conventions, access restrictions, schedule calendars, and release activity checklists/runbooks. Work with SAP4ME support contacts and implementation/AMS partners to manage service issues, escalations, and root-cause analysis Release & Change Governance Lead governance for SAP half-yearly releases, hotfixes, and mandatory upgrades. Assess release impacts, coordinate regression testing, and manage business readiness and communications. Ensure adoption of new functionality aligns with business priorities and roadmap. Govern configuration changes using Public Cloud extensibility standards (in‑app extensibility, key user tools, BTP extensions). Security, Access & Compliance Own SAP S/4HANA Public Cloud, SAP Success Factors user access and role governance, including business roles, catalogs, spaces, and pages. Ensure robust joiner/mover/leaver processes and periodic access reviews. Oversee Segregation of Duties (SoD) risk management and mitigating controls (via SAP GRC or equivalent processes). Support internal and external audits, ensuring access, change, and operational controls are auditable and compliant. Integration & SAP Landscape Support Understand and support (when required) integrations between S/4HANA Public Cloud, SAP Success Factors and other enterprise systems (SAP and non‑SAP). Support SAP BTP, middleware, and identity teams to ensure secure and resilient integrations. Maintain visibility of the wider SAP landscape (BTP, Analytics Cloud, SuccessFactors, Ariba, etc.). Continuous Improvement & Roadmap Drive continuous optimisation of business processes using SAP standard innovation. Identify automation and simplification opportunities using SAP tools and best practices. Contribute to the delivery of an ongoing improvement roadmap aligned to SAP innovation cycles and business strategy. General Responsibilities Act as a liaison between technical teams, business users, and developers to expedite development and improve service delivery. Troubleshoot and resolve functional, configuration, and data-related issues within SAP environments. Provide 2nd/3rd line support and liaise with SAP and AMS providers to ensure expert-level resolution. Perform Root Cause Analysis (RCA) for production errors and recommend long-term fixes. Collaborate on the design, development, and release of software changes aligned with architectural standards and Colliers IT strategy. Produce business analysis deliverables using Colliers-standard documentation and tools. Identify and manage technical projects to maintain service levels and improve platform performance. Support system integration design and implementation across all SAP Systems (S/4HANA, Success Factors, Employee Central Payroll, BTP, Ariba CIM, Concur, SAC) and any 3rd party integrated systems. Maintain and update technical documentation in line with configuration changes. Conduct quality assurance to ensure compliance with functional and technical specifications. Ensure all required testing is completed prior to any changes or enhancements are implemented. Collaboration and Stakeholder Management: Engage with key stakeholders in EMEA Finance, Business Process Owners, Colliers Technology, SAP and AMS Partners to support platform operations and future enhancements. Work closely with the SAP Programme Team and Implementation Partners during rollouts and onboarding of new countries or business units. Communicate progress, challenges, and recommendations to stakeholders and senior management. Demonstrate strong organisational skills and a proactive approach to improving Colliers Technology services. Ability to work well under pressure in a diverse and dynamic environment, effectively prioritising multiple issues simultaneously. Technical Expertise and Troubleshooting: Proven experience managing SAP S/4HANA Public Cloud and SAP Success Factors in a live, business‑critical environment. Experience in SAP BAU Support or implementation roles, ideally 5–10 years. Strong understanding of RISE with SAP, SAP support models, and cloud service operations. Experience with quarterly release management and business impact assessment. Solid knowledge of SAP Public Cloud security and role concepts (business roles, catalogs, spaces/pages). Experience with SAP BTP, in‑app and side‑by‑side extensibility. Knowledge of SAP integration patterns and middleware platforms. Strong governance mindset with experience balancing control and agility. Familiarity with SDLC, Agile methodologies, and tools such as JIRA. Excellent stakeholder and vendor management skills. Creation of knowledge articles and training materials to support adoption and resolve common issues. Stay current with industry trends and SAP certifications relevant to the role. Experience operating in an IT Service Management system, preferably ServiceNow. Qualifications Bachelor’s degree in Finance, Accounting, Supply Chain, Information Technology, or a related field (or equivalent practical experience). Minimum of 3 years’ experience in SAP S/4HANA Public Cloud ITIL certification (desirable). Consultative mindset, self-directed, and capable of working independently in a dynamic environment. Commitment to customer service and continuous improvement. Excellent communication and stakeholder management skills. Location: India

Responsibilities

This role is accountable for the end-to-end governance, stability, and operational excellence of SAP Public Cloud landscapes, focusing on environment management, security roles, authorisations, and access controls across EMEA. Responsibilities include owning the environment strategy, leading release governance, ensuring secure and compliant user access, and driving continuous improvement for SAP applications like S/4HANA Public Cloud and Success Factors.