Strategic Partner Ecosystem Development:

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• ead Competency Framework Implementation: Collaborate with Fieldglass Portfolio Enablement and Partner Solution Adoption teams to design, implement, and drive adoption of a comprehensive competency framework across the EMEA partner ecosystemS
• cale Partner Certification Programs: Strategically expand and optimize partner certification initiatives to achieve an increase in certified, qualified Fieldglass consultants, ensuring consistent delivery quality and methodology adherenceP
• artner Performance Analytics: Leverage HPI platform improvements to establish robust partner engagement metrics, competency tracking, and performance dashboards that inform strategic partnership decisions

Delivery Excellence & Governance:

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• versee Partner-Led Project Success: Provide governance and strategic oversight for partner-led Fieldglass implementations, ensuring alignment with SAP’s delivery excellence standards and customer success metricsE
• scalation Management & Resolution: Serve as primary escalation point for complex partner delivery challenges, implementing systematic resolution processes that reduce project bottlenecks and improve time-to-valueQ
• uality Assurance Leadership: Establish and monitor quality gates, delivery methodologies, and best practices across all partner-led engagements

Innovation & Knowledge Leadership:

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• Stay Certified” Program Integration: Champion the inclusion of Fieldglass solutions in SAP’s broader “Stay Certified” initiative, ensuring partners maintain cutting-edge expertise in evolving platform capabilitiesM
• aster Class Development: Co-create and deliver comprehensive “Master Class” curriculum for advanced Fieldglass partner delivery, establishing industry-leading training standardsT
• hought Leadership: Represent SAP Fieldglass at industry events, partner forums, and customer engagements to drive market awareness and adoption

Operational Excellence:

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• ross-Regional Collaboration: Work closely with Sales, Customer Success, Product Management, and Global Partner teams across EMEA to ensure seamless customer experiences and accelerated deal closureM
• arket Intelligence: Monitor competitive landscape, customer feedback, and regional market trends across EMEA to inform partner strategy and capability development prioritiesP
• erformance Optimization: Drive continuous improvement initiatives that enhance partner productivity, customer satisfaction scores, and implementation success rates