SAP HCM Payroll Support Consultant (REMOTE) at ADP

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP HCM, Payroll Support, Integrations, Client Relationship Management, ABAP HCM, Payroll Processing, SFTP, Client Service, Analytical Skills, Team Environment, Communication Skills, API Experience, Initiative, PC Literacy, ADP Applications

Industry

Human Resources Services

Description

Applications for this posting will be accepted until 11/21/25. ADP is hiring a GlobalView(GV) Client Tech Support Consultant. (REMOTE) In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's Service Level Agreement. You will work to ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. You will as needed review and define methodologies or processes and ensure Payroll Specialists are trained following GV requirements, including stellar service. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: Support level / tier3 of ADP Interfaces and connectors Ensure that the implementation teams deliver work that is defect-free and in compliance with the template Ensure ongoing coordination: With Application tier3 Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and knowledge management database) With counterpart in Shared Service Center (knowledge sharing, best practices) Work with GES team, subject matter experts and Team Leads to ensure implementation of training for country specifics and readiness for onboarding new clients Mentor new team members coming onboard Lead the DRIEM Team (Data, Report, Interface, Enhancement Management Team) methodology and processes For all upcoming new go-lives, engage adequate resources from DRIEM Team to work with implementation and thus having a smooth and seamless transition Manage projects not managed by Project Services Manage client escalations and urgent/critical tickets to provide stellar service to clients Act as back-up for manager when out of office to ensure day-to-day processes are being performed as usual Manage/create root cause analyses (RCAs) for highly escalated issues and provide best practices Act as subject matter expert for all the connectors (such as Oracle, Workday) and provide adequate solutions to the client Create and maintain documentation on the knowledge management site, which will be shared across all teams Work with our Loyalty Manager for any post-go-live issues (for new clients) to improve the process for other new clients Serve as team player and assist all our team members with any technical / non-technical / process / functional-related questions or queries Perform other related duties as assigned Participate as required in cross regional activities, workshops etc. aiming at sharing and improving current processes and practices REQUIRED QUALIFICATIONS: At least 5 years of experience leading SAP HCM payroll support teams, including integrations (Inbound and Outbound interfaces) Experience in deploying processes across multiple teams SAP CRM or knowledge and practice of other Client Relationship Management (CRM) tools Strong understanding of ABAP HCM logic Excellent understanding and practice of payroll processing procedures and the integration process File processing via SFTP Fluency in English (oral and written) PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Strong client service orientation Good analytical skills Ability to work in a team environment Excellent verbal and written communication skills API experience Strong initiative and enthusiasm PC literate (Windows, Excel, Word) Very good understanding of ADP applications, payroll procedures Qualifications #LI-MS2

Responsibilities

You will be responsible for ensuring Payroll Specialists apply consistent methodologies and meet GlobalView's Service Level Agreement. Additionally, you will manage client escalations and provide stellar service to clients.