REVENUE ACCOUNTABILITY: N/A

This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.

OVERALL PURPOSE OF THE ROLE

We are seeking a skilled SAP HR & Payroll Support Analyst to join our team, providing essential support for our HR and Payroll systems. This role will focus on maintaining, troubleshooting, and enhancing SAP HR and Payroll functionality to ensure seamless payroll processing and HR operations. You will work closely with business stakeholders, IT teams, and third-party vendors to resolve issues, improve system performance, and support key HR & Payroll initiatives.

KEY RESPONSIBILITIES

• Provide day-to-day support for SAP HR & Payroll, ensuring timely issue resolution and system performance.
• Analyse current business processes and scenarios to identify areas for improvement within SAP and related functionalities.
• Troubleshoot payroll processing errors, wage type configurations, and Personnel Calculation Rules (PCRs).
• Assist with SAP Time Management, including time evaluation and integration with Payroll.
• Support and maintain Payroll to ensure efficient payroll execution.
• Design, configure, and test SAP HR/Payroll custom configurations to align with business requirements.
• Work with SAP Support, Development, and Basis teams to ensure optimal system configuration and performance.
• Determine impacts within specific SAP modules and across the entire system, ensuring seamless integration.
• Participate in SAP system testing, upgrades, and patch implementations, ensuring minimal disruption to payroll operations.
• Conduct root cause analysis for system issues and propose long-term solutions.
• Ensure compliance with local payroll legislation and best practices within SAP HR/Payroll configurations.
• Document system processes, configurations, and provide training to end users where necessary.
• Work closely with external SAP support teams and vendors for system optimisation and issue escalation.