WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP NS2 Support Engineer (EC & EC Payroll)
SAP NS2 Secure Cloud Support organization is seeking an experienced Software Support Engineer for SuccessFactors including mobile, Employee Central and Employee Central Payroll.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

BRIEF DESCRIPTION:

The primary responsibilities of this role are core customer support, innovation and proactive activities and participation in a continuous learning culture. Individuals in this position align most frequently with our customers in this role and work collaboratively with local people managers and technical leads to delight our customers.

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• 5-8+ years of implementing, administering, and troubleshooting enterprise level applications
• Experience working with software applications with deep experience in SuccessFactors including mobile, Employee Central and Employee Central Payroll.
• Experience with key SuccessFactors Partner Solutions including BSI Tax Factory, SCP-CPI, Workforce Software, and others like integration with SAP Products like S4 HANA.
• Basic to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Basic to advanced understanding of business processes within one application/technology area
• Basic to professional skills with one programming language such as ABAP, JAVA, . NET
• Technical skills (debugging, tracing, verifying complex customizing)
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
• Basic knowledge of implementation of Notes and Support Packages and Service Packs; execution of transports or upgrades, (cloud) system operations
• English: Fluent

EDUCATION

• Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

KEY RESPONSIBILITIES:

1) Deliver Core Customer Support
2) Proactive Support and Innovation Activities
3) Embrace Continuous Learning Culture