SAP PLANNING PPDS

Location: Lisbon, Portugal (Hybrid Work model)
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world’s leading companies and help them become more flexible, more innovative, and successful, and this is your chance to be part of the success story: we are looking for an exceptional SAP Planning (PPDS) to work with us.
Can you see yourself in this position? Check the requirements and apply!

Incident Triage: Assess and prioritize incoming incidents reported by end-users or identified through system monitoring.
Troubleshooting and Root Cause Analysis: Investigate and diagnose the underlying causes of incidents by analyzing system logs, error messages, and relevant data. Identify the root cause of the issue and propose appropriate solutions or workarounds.
Incident Resolution: Take necessary actions to resolve incidents promptly and effectively. This may involve applying system configurations, executing fixes, implementing patches, or coordinating with other teams or vendors for assistance.
Documentation and Knowledge Management: Document incident details, solutions, and workarounds in a knowledge base or incident management system. Ensure accurate and up-to-date documentation to facilitate future incident handling and knowledge sharing within the support team and with end-users.