ABOUT US:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
As the SAP Service Delivery Lead and Logistics Subject Matter Expert, you will partner with our clients to drive the stability, optimisation, and continuous improvement of their business-critical SAP environment. You will act as a trusted advisor, embodying the expertise of NCS to ensure the client’s SAP logistics platform runs seamlessly and evolves to meet their changing business needs.
In this dynamic role, your responsibilities will be twofold. As the Service Delivery Lead, you will provide governance and oversight for all “Day 2” operational activities. This includes managing service level agreements (SLAs), overseeing the resolution of incidents, guiding the root cause analysis of recurring problems, and governing the delivery of system changes and enhancements. You will be the primary operational contact for the client, leading service review meetings and ensuring the support team is aligned to deliver exceptional service. Concurrently, as the Logistics SME, you will be the ultimate escalation point for complex functional issues within SAP Materials Management (MM), Sales & Distribution (SD), and Logistics Execution (LE), applying your deep expertise to solve challenging problems and design robust solutions for system improvements.
By joining NCS, you will be part of a forward-thinking technology consultancy that values expertise and is committed to professional growth. You will have the opportunity to make a significant impact on a high-profile Australian client while being supported by the wider NCS team. If you are ready to take on a challenging and rewarding leadership role in our SAP Practice, we encourage you to apply and begin a conversation with us.

Qualifications

• Previous expereince in a similar role as a SAP Project Manager or Delivery Lead
• A deep functional knowledge of SAP Logistics, specifically in a post-implementation support environment. This includes:
• SAP Modules: Expert-level skills in SAP Sales & Distribution (SD) and Materials Management (MM) are essential. Strong experience with Logistics Execution (LE) is also required, and familiarity with Transportation Management (TM) or Extended Warehouse Management (EWM) is highly beneficial.
• S/4HANA Experience: You must have hands-on experience working with and supporting an SAP S/4HANA system.
• Integration Knowledge: A solid understanding of how the logistics modules integrate with other core SAP modules, particularly Finance and Controlling (FICO), is necessary to troubleshoot cross-functional issues.
• AMS / Production Support: You must have proven experience working in an Application Management Services (AMS) or a senior production support role, where you were responsible for the stability and maintenance of a live SAP system.
• ITIL Framework: A strong understanding of ITIL-based processes is crucial. You should be adept at managing Incidents, Problems, and Changes according to a structured framework.
• SLA Management: You need experience overseeing and reporting on Service Level Agreements (SLAs) to ensure service targets are consistently met.
• Team Leadership: The role requires the ability to lead and guide a support team, manage ticket queues, and prioritise workloads effectively.
• Consulting Acumen: A consulting mindset is key. You need to act as a trusted advisor to the client, identifying opportunities for continuous improvement and process optimisation.
• Telecommunications Industry: Previous experience working in the telco sector is highly valued.

Additional Information

Please refer the Job description for details