Role - SAP S4 Solution Analyst
Technology – Customer Engagement
Location – Germany
Compensation – Competitive (including bonus)

Job Description

• Development of the OneBilling platform with a focus on customer service processes
• Special focus on the development of customer engagement
• Collaboration as Solution Designer in the Customer Service Squad
• Complete tasks from the product backlog in consultation with the other members of the squad and create functional, error-free product increments within sprints
• Advise and support the product owner with regard to the feasibility, cost-effectiveness, necessity and value of user stories and their impact on reducing complexity

Key responsibilities

• Practical knowledge of SAP IS-U/UC4G incl. Customer Engagement
• Good knowledge of customer service processes
• Practical experience in the development of customer engagement

Required

• Broad expertise in energy industry processes
• Very good knowledge of sales processes for energy supply (electricity/gas)
• Practical knowledge of SAP IS-U/UC4G
• Require bilingual capability in German and English
• Open to local travel to client premises in Munich and Frankfurt – weekly 3 days

Preferred

• Good communication skills
• Quick comprehension
• Working in agile teams
• Good team player

• Practical knowledge of SAP IS-U/UC4G incl. Customer Engagement
• Good knowledge of customer service processes
• Practical experience in the development of customer engagemen