Key Responsibilities

SAP Rollout

• Lead the rollout of SAP S/4HANA Service Management (SM).
• Analyse business requirements and convert them into BRDs and configuration designs.
• Configure SAP SM functionalities to align with business processes and template standards.
• Drive Unit Testing and UAT cycles, ensuring thorough coverage and timely issue resolution.
• Collaborate with the global template team to ensure best‑practice design and process adherence.
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Collaboration & Communication

• Work closely with SAP functional leads (SD, MM, PP, FI) to ensure seamless cross‑module integration.
• Engage stakeholders to gather requirements, validate solutions, and communicate rollout progress.
• Participate in cross‑functional meetings to align SAP deployment activities with business priorities.
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User Support & Training

• Deliver user training and enablement on SAP SM functionalities, processes, and best practices.
• Act as the primary liaison between business users and the SAP template/core team.
• Support end‑user readiness and adoption during rollout and go‑live.
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Data Migration

• Partner with data migration teams on strategy, mapping, validation, and cutover execution.
• Support development and review of migration programs to ensure data quality and completeness.
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Hypercare Support

• Provide dedicated post‑go‑live Hypercare support to ensure system stability and user satisfaction.
• Monitor system performance and user feedback, addressing issues promptly and effectively.
• Lead daily Hypercare stand‑ups to track issues, actions, progress, and user experience.
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Required

• Strong CS knowledge in Customer Project scenarios
• Working knowledge of Agile methodology
• Basic knowledge of CPM-CS integration