SAP Service Order Management & FSM SME – Field Systems at Service Stream

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP Service Management, Service Order Management, Field Service Management, Solution Design, Configuration, Integration, Process Optimization, Incident Support, Mentoring, Testing, SAP ECC, SAP S/4HANA, ServiceNow, Salesforce, SAP CPI, RRB Configuration, Mobile Configuration

Industry

Civil Engineering

Description

Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Are you an experienced SAP Service and Field Service Management professional looking to make an impact on national service delivery processes? Service Stream is seeking a Systems Analyst (SAP Service Order & FSM) to join our team and play a pivotal role in designing, implementing, and supporting cutting-edge solutions that keep our operations running smoothly. About the Role As the SAP Service Order Management (SOM) and Field Service Management (FSM) Analyst, you’ll be the go-to functional expert for end-to-end service delivery processes. You’ll work on solution design, configuration, and integration between SAP ECC/S/4HANA and FSM tools such as ServiceNow, Salesforce, or SAP FSM. This is a hands-on role where you’ll translate complex business requirements into robust, scalable system solutions. Location: 655 Collins St, Docklands, Melbourne. Successful applicants must be Australian Citizens Responsibilities: Solution Design & Implementation Configure SAP SOM/CS for service orders, resource-related billing (RRB), service contracts, and warranty management. Lead integration design between SAP ECC/S/4HANA and FSM tools for master and transactional data. Configure and maintain SAP FSM, including technician settings, planning boards, and mobile app logic. Process Optimization & Governance Facilitate business process workshops and identify optimization opportunities. Develop functional specs, test plans, and end-user documentation. Ensure solution architecture consistency and adherence to best practices. Support & Leadership Provide incident support for service and FSM processes. Mentor junior team members and lead testing phases for deployments and upgrades. Experience Required: 5+ years in SAP Service Management (CS) or Service Order Management (SOM) with multiple full-cycle implementations. 2+ years in SAP FSM or similar cloud FSM solutions (ServiceNow, Salesforce FS). Bachelor’s degree in Computer Science, Information Systems, or related field. SAP Certification in Service Management or Service Cloud preferred. Strong integration expertise using SAP CPI or similar tools. Deep functional knowledge of SAP ECC/S/4HANA Service modules. Expertise in RRB configuration and integration with SD, MM, FI/CO. Familiarity with FSM data models and mobile configuration. Why work with us? Health & Wellbeing: Private health insurance discounts, mental health support via EAP, and tailored workplace accommodations. Recognition & Rewards: Annual pay equity reviews and access to StreamLife for discounts and recognition. Time & Flexibility: Generous paid leave options, parental leave, hybrid work model, and programs like KidsCo for school holidays. Development & Culture: Internal training, leadership programs, DEI committees, and inspiring workspaces with learning opportunities. How to Apply We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications cannot be accepted by email. If you require reasonable adjustments to the recruitment process, please email Talent.Acquisition@servicestream.com.au Department Projects How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button. Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.

Responsibilities

The role involves designing, implementing, and supporting SAP Service Order Management and Field Service Management solutions. The analyst will also lead integration design and facilitate business process workshops.