The SAP Support Analyst serves as a critical point of contact for end users, providing support to ensure effective use of SAP systems. This role involves problem identification, basic fixes, and root cause analysis, while collaborating closely with SMEs and other SAP IT Team members to improve operational efficiency and user experience.

Job Responsibilities:

• Manage incoming tickets and provide technical support such as access management and level 1 troubleshooting.
• Routinely monitor and correct for IDoc failures; coordinate data changes with SMEs.
• Manage Solution Documentation within SAP Solution Manager.
• Assist with testing for system changes.
• Create and maintain SAP Support Knowledge Articles.

Required Skills:

• Minimum of 3 years of experience in an SAP S/4HANA support role with functional understating in Finance, Procurement, Projects, Sales, and Logistics.
• Ability to identify and communicate issues and risks to fellow Team members to facilitate timely resolutions.
• Excellent communication skills when working with end users.

Desired Skills:

• Experience in supporting validated systems for life sciences and/or pharmaceuticals.
• Good understanding of SAP applications, IDoc error handling and reprocessing, and role-based access controls.
• Desired technical expertise includes SAP Solution Manager and Service Now.

Only applicants with valid work permit and /or EU-EFTA will be considered.
KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.
KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.
I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal

• Manage incoming tickets and provide technical support such as access management and level 1 troubleshooting.
• Routinely monitor and correct for IDoc failures; coordinate data changes with SMEs.
• Manage Solution Documentation within SAP Solution Manager.
• Assist with testing for system changes.
• Create and maintain SAP Support Knowledge Articles