This is what it's about: First point of contact for our specialist departments: You are the first point of contact for internal customers with IT inquiries in the finance environment. First and second-level support: You handle support requests independently and in a solution-oriented manner. Ticket classification & forwarding: You analyze incoming tickets, classify them correctly, and forward them to the responsible colleagues (service requests, incidents, changes, problems). Quality assurance: You check whether tickets are complete and…

This is what it's about: First point of contact for our specialist departments: You are the first point of contact for internal customers with IT inquiries in the finance environment. First and second-level support: You handle support requests independently and in a solution-oriented manner. Ticket classification & forwarding: You analyze incoming tickets, classify them correctly, and forward them to the responsible colleagues (service requests, incidents, changes, problems). Quality assurance: You check whether tickets are complete and…