JOB DESCRIPTION:

• Understand and driving the resolution of defects on a timely manner.
• Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs.
• Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA.
• Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test.
• Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests.
• Assist Project Manager in the planning and execution of plan.
• Lead the applications support team to continually improve the end user experience and customer satisfaction.
• Ensure audit reviews and compliance related activities are completed on time with no escalation.
• Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them.
• Produce operational monthly reports for business users & IT senior management.

REQUIREMENTS:

• Minimum 5 years of working experience in IT.
• Experience with S4Hana, SuccessFactors, Ariba and Oracle would be an added advantage.
• A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership.
• Experience in managing managed services delivered services.
• Able to understand, appreciate and translate business problem into solutions.
• Strong stakeholder management including vendor management.
• Good business acumen and ability to negotiate with business partners.
• Strong customer orientation and able to manage customer expectations.
• An excellent communicator.
• Ability to work under pressure on critical incidents and possess strong interest, passion in technology and its application.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
• Demonstrate strong analytical, problem solving, communication and attention to detail.
• Ability to adapt in a fast-paced environment.
• Solid organizational skills including attention to details.
• Prior exposure to resorts (ticketing, hotels, F&B or retail systems) or digital systems (websites and mobile apps) is advantageous.

Please refer the Job description for details