SAP User Management Specialist
Location:Bristol, GB
Lisbon, PT
Piatra Neamt, RO
Zlotow, PL
Valkeakoski, FI
Prague, CZ
Sligo, IE
Porto, PT
Burgos, ES, CP 09001
Lodz, PL
Function: Information Technology
Part-time or Full-time: Full-Time
Job Type: Employee
Workplace type: Remote

JOB PURPOSE

The SAP User Management Specialist is responsible for managing user accounts, roles, and authorizations within the SAP (Systems, Applications and Products) environment. This role ensures secure and efficient access to SAP systems while maintaining compliance with security policies and audit requirements and focuses on overseeing user accesses, permissions and related processes to mantain data integrity, security and compliance with corporate policies and industry standards.

• User access management
• Authorisation and role management
• Security and compliance
• Training and documentation
• User support
• Reporting and Analysis
• Continuous improvement

PRINCIPAL ACCOUNTABILITIES

• User access management:
• Deliver the creation, modification, and maintenance of user accounts in the SAP Polaris system.
• Assign appropriate user roles, authorizations, and access permissions based on job requirements and departmental needs.
• Ensure the timely provisioning and deprovisioning of SAP system access for employees.
• Authorization and role management:
• Maintain and update SAP Polaris user roles and authorization profiles to reflect with changing business processes.
• Perform role-based access reviews and audits to ensure compliance with security policies.
• Resolve access-related issues and troubleshoot user authorization problems.
• Security and compliance:
• Implement and enforce security best practices within the SAP Polaris system to protect sensitive data.
• Ensure compliance with industry regulations and internal policies, such as GDPR, SOX, and HIPAA.
• Monitor and report security incidents, as well as work on remediation efforts.
• Training and documentation:
• Provide training and support to SAP users on security policies, access controls, and best practices.
• Implement document control processes and best practices to maintain up-to-date records
• Create and maintain documentation related to user management & business processes and procedures.
• User support:
• Collaborate with the IT support team to resolve user-related issues, troubleshoot errors, and provide technical assistance.
• Facilitate the resolution of SAP user queries and problems.
• Reporting and analysis:
• Generate reports and perform data analysis to track user access trends, identify anomalies, and recommend improvements.
• Assist in preparing compliance reports for internal and external audits.
• Perform periodic user access reviews and role cleanups to optimize system security.
• Continuous improvement:
• Stay abreast on best practices, new features and requests from customers, internal stakeholders, business teams and IT.
• Propose and implement enhancements to SAP and business processes to optimize efficiency and standardization.

ROLE DIMENSIONS

• Internal customer (SSC Master Data, Accounting and Controlling teams, BPOs, Polaris Project Team and IT)
• Business Process / System acumen
• Business Process Integration
• Educational / Training focus to ensure process, roles and systems alignment
• Business performance focus
• Methodology on projects delivery
• Change Management experience
• Interactions with Finance and IT expertise teams (SAP Delivery Teams, SSC, etc.)