About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do
As a SATCOM Specialist you will connect with Customers, Technical Account Managers, Quality Assurance, Materials management, and Maintenance providers to support the repair and maintenance of airborne and mobility satellite systems, participate with technical teams to diagnose, solve and repair any discrepancies related to the terminals in accordance with approved technical data and analyze system reliability and determine a course of action based on those findings. You will also provide remote assistance to support diagnostic checks on Viasat IFC equipment installed on customer terminals, coordinate new software roll out, testing and implementation to minimize impact to reliability, review terminal historical data and issue action plans based on data trends and team analysis. This will require you to generate metrics from historic analysis’ provided by the customer support team, use Splunk to resolve predictive failures and trend common failures to provide recommendations to customer engineering and retrieve and analyze log files.

WHAT WILL HELP YOU ON THE JOB

• Experience/knowledge of Splunk
• Experience with ticketing systems such as Salesforce or ServiceNow
• Bachelor’s degree or equivalent experience in a related technical subject area
• Experience in the Airline/Commercial aviation industry with knowledge of the regulatory environment
  EEO Statement
  Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Please refer the Job description for details