SATCOM Subject Matter Expert at Linchpin Solutions Inc

Aberdeen Proving Ground, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

60.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SATCOM, SMART-T, Tier 1 Support, Tier 2 Support, Tier 3 Support, Troubleshooting, Hardware Issues, Software Issues, System Drawings Interpretation, IP Troubleshooting, COMSEC Encryption Devices, Cryptographic Key Management, Router-Based Communications, SOP Development, System Testing, DoD Secret Clearance

Industry

IT Services and IT Consulting

Description

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Subject Matter Expert. Clearance: Active DoD Secret Clearance Work Schedule: Hybrid, On Call, Temporary Part-Time. Normal hours 0800-1600. Typical call in days are Friday and Monday. Role Overview: In this role, you will serve as a key member of the SMART-T Help Desk team, providing Tier 1 through Tier 3 technical support to users and maintainers. You will respond to trouble calls received via phone, e-mail, walk-ins, and the computer ticketing system, documenting all issues and resolutions for reporting purposes. You will apply troubleshooting techniques to identify and resolve hardware and software issues, interpret system drawings and interface documents, and assist users in resolving problems not isolated by SMART-T Built-In Test (BIT) or alert messages. Additionally, you will support the development and maintenance of Standard Operating Procedures (SOPs), technical documentation, and test procedures for software regression and system testing. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Experience operating and maintaining SMART-T or other SATCOM terminals Proficiency in Tier 1–3 help desk support for hardware, software, and network issues Ability to interpret system drawings, interface documents, and BIT/system alert data Experience performing IP troubleshooting, repair, and integration Skilled in Windows migration, IAVA/Security Patch, and software build testing Knowledge of COMSEC encryption devices, cryptographic key management, and router-based communications Understanding of physical security protocols and safeguarding of COMSEC material Ability to monitor, document, and report system outages, hazardous conditions, and performance metrics Experience developing and updating SOPs, Operations and Maintenance aids, and Technical Manuals Ability to manage and maintain lab equipment, tools, and SMART-T systems readiness Requirements Education & Certifications Bachelor’s degree in Information Technology, Communications, or related technical field (preferred) OR 5 Years with SMART-T terminals COMSEC or SATCOM-related training (preferred) Security+ or equivalent DoD 8570 certification (preferred) Experience Requirements 5+ Experience with operations and maintenance of SMART-T or similar SATCOM systems SMART-T Experience is highly preferred Experience providing Tier 1–3 Help Desk support in a DoD environment Familiarity with troubleshooting network and cryptographic systems Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

The role involves serving as a key member of the SMART-T Help Desk team, providing Tier 1 through Tier 3 technical support to users and maintainers by responding to trouble calls and documenting issues and resolutions. Additionally, the expert will support the development and maintenance of Standard Operating Procedures (SOPs), technical documentation, and test procedures for software regression and system testing.