SUMMARY

Founded in 2015, Mission Solutions Group (MSG) delivers intelligent systems integration services that enable critical government missions across the C5ISR spectrum. MSG uses systems modelling, data science, and cybersecurity to expand the impact of systems integration to deliver a whole-of-system result. Our team provides global support as trusted cybersecurity experts, systems engineers, technical field service and operations specialists, and data engineers. Headquartered in North Charleston, South Carolina with a satellite office in Hollywood, Maryland, MSG is ISO 9001:2015 certified. MSG is a fulfilling and unifying place to work, where we align profit with purpose, apply energy and innovation to get things done, and have fun.

MSG capabilities include:

• Cybersecurity: Maintaining confidentiality, integrity, and availability – MSG’s full-spectrum cybersecurity capabilities include security auditing, risk management assessment and hardening, and system-level control validation for all DoD authorization processes (e.g., RMF).
• Technical Operations: MSG delivers C5ISR systems and associated worldwide field support operations, maintenance, training, and logistics. Cleared and qualified Field Service Representatives enable MSG to configure, supply, and support multiple C5ISR systems. Full life cycle logistics support from our Charleston and National Capital Region depot-level facilities enables global operations.
• Data Science: Open architecture, high-performance AI/ML framework development. Multi-model knowledge graph database development. Statistical and mathematical analysis. Model development, training, evaluation, and execution
• Systems and Platform Engineering Services: System and Design Engineering support to multiple platforms. Holistic view systems architecture and design with experience in MBSE, systems analysis, system dynamics, reliability design, optimization, life cycle management, etc.

We are looking for a SATCOM Technician FSR (OCONUS)

EDUCATION, QUALIFICATIONS & EXPERIENCE

• U.S. Citizen
• Must posses a Top Secret or interim Top Secret clearance
• Must have or be able to obtain rapidly a valid U.S. Passport
• Must have a valid driver’s license
• Must have the ability to lift 75 pounds
• Ability to pass physical
• Working knowledge of industry best practices
• Ability to deal sensitively with confidential material and information
• Strong computer skills including proficiency in Excel, Word, Outlook and other Microsoft programs
• Strong work ethic and team player
• High degree of professionalism
• Strong interpersonal (verbal and written) communication skills
• Ability to effectively communicate with various levels of clients, management, employees, vendors, etc.
• Strong initiative with a willingness to offer suggestions, recommendations and ideas
• Decision-making, problem-solving, and analytical skills required
• Must have strong organizational and multi-tasking skills, as well as the ability to effectively prioritize tasks
• Must have the ability to read, write and speak English.
• Ability to effectively communicate with government customers and members of active military
• Ability to gather facts and effectively analyze telecommunications and networking component interrelationships and evaluate systems, peripherals, applications, and services from an operational and sustainment perspective
• Develop concepts and methods to test and troubleshoot equipment and network problems

SPECIFIC EXPERIENCE

• Formal Training and expertise in two-way satellite-based communications (iDirect/DVB-RCS or similar)
• Must also be familiar with IP communications, video encoders/decoders, encryption COMSEC devices, computer hardware and Cisco routers and switches
• Two (2) years’ experience working in a tactical environment
• Minimum of 4 years of VSAT or similar satellite service experience
• Assembly and alignment of satellite antenna dishes
• Use of spectrum analyzers, oscilloscopes, multi-meters, and cable testers

The primary responsibility of the Field Service Representative is providing support as a Satellite Installer and Maintainer. Field Technicians will ensure an operational and properly functioning satellite-based communications system for government and military users. Field Technicians will man a 24/7 help desk. Field Technicians will be on-site support as an extension of the help desk and logistician at remote locations. In this role, we will rely on your out-of-the-box thinking and self-motivated personality to provide high quality support to our AISR customers

• Install and de-install on-way and two-way satellite-based communications systems at user locations, as needed
• Provide 24/7 Help Desk support in theater to end-users
• Assist satellite operators in maintaining an operational and properly function system
• Perform alignment of satellite dishes
• Travel to end-user locations for inventory, repair, troubleshooting, maintenance, training and upgrade of end-user satellite systems
• Maintain on-site spare parts inventory for the repair/upgrade on deployed systems
• Complete Trip Reports within 5 calendar days of site visits
• Assist the Lead in having user sign a DD1150 for provided equipment
• Input call log data in the Help Desk call log tracking system (currently TrackIt software)
• Perform test and evaluation for all satellite-based communication electronic equipment requiring repair – requires the use of multi-meters, oscilloscopes, spectrum analyzers and cable testers
• Evaluate system outages and provide detailed descriptions through a tiered level of support structure
• Install firmware/software updates and patches on equipment, as required

• Develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of DISA sponsored technologiesAll other duties and tasks assigned