JOB DESCRIPTION & SUMMARY

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In business analysis at PwC, you will focus on analysing and interpreting data to provide strategic insights and recommendations for improving business performance. Your work will involve strong analytical skills and the ability to effectively communicate findings to stakeholders.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Position Overview:
As a Business Analyst at the Senior Associate 2 level within the Product Development team, you will play a vital role in bridging the gap between business needs and technical solutions. You will be responsible for gathering requirements, analyzing processes, and facilitating communication among stakeholders to ensure successful product development. Your contributions will enhance our commitment to delivering high-quality, innovative solutions that meet client needs while promoting a culture of collaboration and continuous improvement.

CULTURE VISION STATEMENT:

Our Africa Tech and Digital team is a dynamic community of self-starters and innovators who embrace change and the constant evolution of technology. We are committed to fostering an environment where curiosity thrives and creativity is celebrated. By leveraging AI-assisted tools and respecting diverse perspectives, we drive collaborative success while enhancing our collective knowledge and skills. We believe in the power of technology to transform and improve our processes, always seeking to challenge the status quo. Together, we work with urgency and empathy, united in our mission to create impactful solutions that benefit our firm and our clients.

EDUCATION:

• Bachelor’s degree in Business Administration , Information Technology, or equivalent experience.
• Experience: Minimum of 3 years of experience in business analysis or related roles, preferably in a product development environment.

TECHNICAL SKILLS:

• Strong understanding of business analysis methodologies, tools, and techniques, including Agile frameworks and user story creation.
• Proficient in data analysis, process mapping, and requirements management tools.

SOFT SKILLS:

• Excellent communication and interpersonal skills, with a strong ability to engage diverse stakeholders and promote collaboration.
• Strong analytical and critical thinking skills, paired with a proactive approach to problem solving and decision making .

TRAVEL REQUIREMENTS

Up to 20%

1. Requirements Gathering and Analysis :

• Collaborate with stakeholders to elicit and document business requirements, translating them into clear and concise functional specifications for product development.
• Analyze existing business processes and identify areas for improvement, facilitating workshops and discussions to capture insights and feedback

7. Training and Knowledge Sharing:

• Assist in training staff and stakeholders on new product features, functionalities, and best practices, promoting effective adoption and utilization .
• Foster a collaborative environment by sharing knowledge, tools, and techniques with team members to enhance collective capabilities

1. Requirements Gathering and Analysis :

• Collaborate with stakeholders to elicit and document business requirements, translating them into clear and concise functional specifications for product development.
• Analyze existing business processes and identify areas for improvement, facilitating workshops and discussions to capture insights and feedback.

1. Stakeholder Engagement and Communication:

• Act as a liaison between business units and technical teams, ensuring all parties have a shared understanding of project goals, requirements, and timelines.
• Facilitate meetings and presentations to communicate findings, pro duct updates, and recommendations, promoting transparency and collaboration.

1. Product Development Support:

• Collaborate with UX/UI designers to ensure that user experience considerations are integrated into product requirements and designs.
• Work closely with development teams to validate that implemented solutions meet business requirements and expectations, performing user acceptance testing (UAT) as needed.

1. Process Mapping and Documentation:

• Develop process maps , ERD’s , use cases, and user stories to document current and future business processes, enhancing clarity and insight for stakeholders.
• Maintain comprehensive documentation of requirements, project scope, and testing outcomes to ensure a clear project trail and knowledge sharing.

1. Continuous Improvement and Innovation:

• Identify opportunities for innovation and process enhancement, promoting a culture of continuous improvement within the product development lifecycle.
• Stay current with industry trends and best practices, leveraging insights to enhance product offerings and operational effectiveness.

1. Data Analysis and Reporting:

• Analyze data and metrics related to product performance and user feedback, providing actionable insights and recommendations to improve product features.
• Prepare reports and dashboards to communicate key findings to management and stakeholders, ensuring alignment with business objectives .

1. Training and Knowledge Sharing:

• Assist in training staff and stakeholders on new product features, functionalities, and best practices, promoting effective adoption and utilization .
• Foster a collaborative environment by sharing knowledge, tools, and techniques with team members to enhance collective capabilities.

1. Agile Practices:

• Actively participate in Agile ceremonies, including sprint planning and retrospectives, to ensure alignment with the product development process and goals.
• Embrace agile methodologies to adapt to changing requirements and priorities, ensuring a responsive development process.

Qualifications and Skills :