JOB DESCRIPTION & SUMMARY

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.
In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

ABOUT THE JOB

As organisations evolve rapidly, the need for an agile, highly productive, and tech-enabled workforce is critical to deliver and sustain transformation. PwC’s Workforce Transformation business helps clients transform the size, shape, skills, and culture of their workforce to meet business needs.
South African Technology & Innovation Centre ( SATIC ) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
We are looking for candidates to join PwC’s NextGen Change capability (client-facing) in the Consulting Workforce Transformation team, sitting in SATIC, where we deliver Change Management, Communications, and Culture support for single-function or cross-enterprise, large-scale transformations involving technology, operating models, or complex organisational change.
Our interventions are critical in ensuring projects deliver lasting business value by embedding new ways of working, shifting behaviours, and accurately measuring the impact and value of technology, people, and cultural change.

Qualifications/Experience required:

• NQF Level 7 and above (ZA)
• At least 8-10 years’ change management experience within consulting, or an industry change management, workforce transformation, communication and culture role.
• At least 5 years team management experience
• Ideally an industry recognised change management qualification will be beneficial (e.g., CCMP, Prosci , AMPG) etc.).

TRAVEL REQUIREMENTS

Up to 20%

At PwC, our NextGen Change experts drive transformational success through seamless Change Management, Communications, and Culture initiatives for large-scale client projects. We’re expanding our capabilities in South Africa, and as a Senior Manager, your role will be pivotal.
You’ll leverage your broad experience in designing and delivering change management, communication and culture strategies and be trained in our leading NextGen Change methodology to tackle complex client projects alongside UK and global teams.
As an integrated member of our team, you’ll build meaningful client relationships, lead teams, and strengthen your personal brand, all while thriving amidst ambiguity and using challenges as growth opportunities.

Responsibilities of the role at this level include but are not limited to:

• Lead and inspire a team of NextGen Change specialists in South Africa, building capability and collaborating seamlessly with UK and global teams.
• Design and deliver strategic change management, communication, and culture initiatives for workforce transformations, aligning with client strategies using PwC’s NextGen Change methodology and ensuring consistent quality.
• Collaborate with the UK NextGen Change team, recognising diverse perspectives and requirements to enhance team and client interactions.
• Manage senior client relationships and oversee a team of consultants (in South Africa and other locations) to deliver high-quality outputs and meet deadlines.
• Navigate challenges with positivity, manage senior stakeholder relationships, and simplify complex concepts to align with strategic objectives .
• Lead responses to client proposals, including scoping work and developing commercial models, while showcasing PwC’s methodologies.
• Lead business development activities, such as developing propositions and leading thought leadership initiatives.
• Reflect on personal growth, leveraging strengths to address development areas while adhering to the firm’s code of ethics.
• Provide insights into workforce changes, proactively manage risks, and ensure confidentiality to safeguard client deliverables.