ABOUT THE CLINIC

Springboard Clinic is a place where neurodiverse individuals, their families, and the clinicians who support them feel seen, respected and energized by meaningful work. We specialize in ADHD and related mental health profiles and take a collaborative, whole-person approach to the care we provide.

Since opening our doors, Springboard Clinic’s promise to our clients has been committed to giving people with ADHD:

• Insight into how their brains work in unique and interesting ways
• Support tailored to their needs and where they are in their journey
• Hope for a future free of barriers and a life filled with opportunity
• Power through recognizing their hidden strength and untapped potential
• Understanding that combines expertise with the instincts of the heart

With years of experience behind us, we’re excited to be growing – and we’re now looking for an administrator to join us on Saturdays to ensure this busy clinic day runs smoothly.

Required Skills:

• Minimum undergraduate degree, or certificate in administration with additional workplace experience
• Minimum 1-3 years of administrative experience; previous experience working in a health care environment is strongly preferred
• Excellent organizational and time management skills
• Advanced communication skills (verbal and written) - polite, patient, and respectful interpersonal communication abilities
• Forward thinker with strong problem-solving abilities
• Passion for customer service and client care
• Conscientious and detail-oriented
• Can work efficiently both independently as well as collaboratively within a team
• Comfortable using multiple technology systems in tandem and capable of learning new technology platforms in a timely manne

ABOUT THE ROLE

Working alongside our administrative team and under the supervision of the Manager of Administration, the Saturday Administrative Assistant provides a variety of clerical duties within a dynamic environment. An ideal candidate is ready to roll up their sleeves and dive into their work. As the liaison between clients and other team members (coaches, medical practitioners, psychologists, etc.), you ensure processes and services run smoothly and meet the standards of quality care, in a timely manner.
Please note, this role is not remote but rather will be in-person, working on site at the Clinic’s Oakville location on Saturdays.

Responsibilities:

• Greet clients and check them in
• Manage a high volume of emails and phone calls from current/potential clients and stakeholders
• Redirect calls and messages to appropriate staff members: internal messaging and/or following up with clients/staff
• Coordinate appointment bookings across multiple clinician calendars
• Assessment coordination: sending questionnaires, confirmation emails, appointment follow-up
• Support the Intake team in managing ad hoc new client inquiries, including scheduling calls and sending informational emails
• Process payments and create insurance receipts: deposits, assessment fees, missed appointments, coaching/psychotherapy sessions
• Follow-up with clients about a variety of topics, including outstanding invoices, pending referrals, incomplete documentation
• With consent, communicate with external stakeholders surrounding sensitive and confidential client information
• Value confidentiality and privacy when interacting with patients and patient information
• Ensure timely and accurate work pertaining to client accounts, email/phone communications, and billing

Required Skills:

• Minimum undergraduate degree, or certificate in administration with additional workplace experience
• Minimum 1-3 years of administrative experience; previous experience working in a health care environment is strongly preferred
• Excellent organizational and time management skills
• Advanced communication skills (verbal and written) - polite, patient, and respectful interpersonal communication abilities
• Forward thinker with strong problem-solving abilities
• Passion for customer service and client care
• Conscientious and detail-oriented
• Can work efficiently both independently as well as collaboratively within a team
• Comfortable using multiple technology systems in tandem and capable of learning new technology platforms in a timely manner

We are dedicated to your professional happiness:

We celebrate your successes and support you during life events. Just as we work to empower our clients, we want you to feel driven and happy in your role. We’re invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits, which for a part-time employee includes:

• Wellness Program access
• Team socials

Springboard Clinic is an equal opportunity employer. We strive to ensure that equity, diversity, and inclusion are embedded into all aspects of our clinic’s culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but all share the same goal of providing and receiving high-quality client care. You are welcome here.

OTHER ROLE INFORMATION:

• Part time employment: Saturdays In-Person from 9:00am – 5:00pm, not inclusive of Statutory long weekends
• Location: 209 Oak Park Blvd.
• Start Date: October 18, 2025, with training taking place earlier in October
• Salary: Hourly at a rate of $20/hr.