JOB TITLE: MANAGER

Job Purpose: Oversee the day-to-day operations of the sauna facilities.
Responsible for ensuring a clean, safe, and relaxing environment for all guests while managing staff, maintaining equipment, and enhancing the overall guest experience.
Reports to: Owners
Location: Osberstown, Naas, Co Kildare
Schedule: 5 over 7 days

QUALIFICATIONS:

• Previous experience in operations and facility management (2+ years preferred)
• Strong leadership and team management skills
• Excellent interpersonal and customer service abilities
• CPR and First Aid certification (or willingness to obtain)
• Strong organisational, time management and problem-solving skills

• Oversee the daily operations of the sauna area, including temperature control, cleanliness, and ambiance.
• Manage and schedule sauna employees (hosts, team leaders and facilities attendants) to ensure adequate coverage and top-tier service
• Ensure sauna facilities (saunas, jacuzzi, cold plunge) are maintained to the highest cleanliness, safety, and aesthetic standards at all times
• Ensure compliance with health and safety regulations, sanitation standards, and company policies.
• Greet guests, answer questions, and address concerns to ensure a positive and relaxing experience.
• Coordinate with the maintenance team for regular inspections and prompt repair of equipment.
• Monitor inventory and order necessary supplies in liaison with team leaders.
• Manage day to day finance tasks including payroll, invoicing, refunds and VAT returns.
• Interview, onboard, train and supervise all employees on customer service standards, safety procedures, and operational guidelines.
• Track usage trends and prepare reports for management, offering suggestions for improvements.
• Develop and maintain strategic partnerships with corporate and hospitality clients to promote the venue as part of employee wellness programmes and guest experience offerings
• Ensure a calm, professional atmosphere consistent with a wellness-focused brand.