SBAF Senior Customer Service Representative

at  Wells Fargo

San Antonio, TX 78251, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate05 Feb, 2025USD 22 Hourly06 Nov, 20244 year(s) or aboveBusiness Operations,Teams,Excel,Outlook,Training,Communication Skills,Customer ServiceNoNo
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Description:

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

  • 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
  • Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)
  • Knowledge and understanding of reading and interpreting legal documents
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Experience delivering results in a fast-paced, deadline driven environment
  • Excellent verbal, written, and interpersonal communication skills
  • Good attention to detail and accuracy skills
  • Ability to quickly learn business operations and processes
  • Knowledge and understanding of business banking: products and services
  • Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers
  • Ability to identify customer needs and obstacles and take the necessary steps to problem solve
  • Ability to navigate multiple computer screens while working on the phone
  • Ability to solve complex customer transactions on multiple system

Responsibilities:

Wells Fargo is seeking a Senior Customer Success Representative in Small Business Customer Care as part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

  • Support customers clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online® Site
  • Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
  • Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership.
  • Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
  • Express empathy when helping our customers as you correct their issues
  • Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
  • Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!
  • Assessing customer needs and offering products and services as appropriate

Compensation:

  • Starting rate $22.75 per hour (non negotiable)

Training and Schedule:

  • You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
  • Training class starts on January 6th 9:00am - 5:30pm Monday - Friday, local time.
  • You are required to attend the full duration of this paid 7 weeks of training.
  • We’re open from 8:00 am -8:00 pm (CST), Monday - Friday. Schedules will be 9:00 am- 5:30 pm (CST) Monday- Friday

Required Qualifications:

  • 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
  • Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)
  • Knowledge and understanding of reading and interpreting legal documents
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Experience delivering results in a fast-paced, deadline driven environment
  • Excellent verbal, written, and interpersonal communication skills
  • Good attention to detail and accuracy skills
  • Ability to quickly learn business operations and processes
  • Knowledge and understanding of business banking: products and services
  • Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers
  • Ability to identify customer needs and obstacles and take the necessary steps to problem solve
  • Ability to navigate multiple computer screens while working on the phone
  • Ability to solve complex customer transactions on multiple systems

Job Expectations:

  • Must be able to attend full duration of required training period
  • Willingness to work on-site at stated location on the job opening
  • Ability to work holidays as needed or scheduled

Posting Location:

  • 4101 Wiseman Blvd. Bldg. #201 | San Antonio, TX 78251


REQUIREMENT SUMMARY

Min:4.0Max:9.0 year(s)

Outsourcing/Offshoring

Banking / Insurance

Customer Service

Graduate

Proficient

1

San Antonio, TX 78251, USA