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SBS Global Employee Services Support Hub Supervisor at Sherwin-Williams

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Leadership, Technical Knowledge, Process Optimization, Troubleshooting, Testing, System Stabilization, Operational Excellence, SLA Compliance, Knowledge Base Maintenance, Continuous Improvement, Global Coverage, H2R Processes, Case Management, Dayforce, Oracle HCM, UKG

Industry

Paint;Coating;and Adhesive Manufacturing

Description

The Support Hub Supervisor will build and lead a team that serves as the first point of contact for employees while also acting as an escalation layer between the analysts and the Tier 2 COEs for complex issues requiring knowledge of Hire to Retire (H2R) processes, integrations and systems. Systems include, but are not limited to, Dayforce, Oracle HCM and UKG, as well as case management platforms (ServiceNow) and related tools. This role will drive operational excellence through Service Level Agreement (SLA) compliance, knowledge base and article maintenance and continuous improvement initiatives, while also ensuring technical rigor in troubleshooting, testing and system stabilization. The Supervisor will establish scalable processes for global coverage across NOAM, EMEAI and APAC. This position requires a strong blend of service leadership, technical knowledge and process optimization skills to deliver a world-class support model and exceptional employee experience.

Responsibilities

The Support Hub Supervisor will lead a team that serves as the first point of contact for employees and acts as an escalation layer for complex issues. This role focuses on driving operational excellence and establishing scalable processes for global coverage.