SC Order Management Senior Associate at PepsiCola Bottling Company of New York Inc

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service, Analytical Skills, Supply Chain, Inventory Management, Communication Skills, SAP, Excel, Forecasting, Replenishment Techniques, Problem Solving, Attention to Detail, Collaboration, Training, Data Analysis

Industry

Food and Beverage Services

Description

Overview This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimately to make sure our customers get the products & service they need. Responsibilities Order Management & Order Fulfillment: Process customer orders: EDI, Open text and manual, samples, LC, interco and export Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL. Failure management - re process, cancel and comms to customers, transport and CC Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats). End of day reports to make sure all orders are clean. Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP. Order cleansing: Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external) Training and on boarding of new associates Qualifications Bachelor’s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. Fluency in English. Basic understanding or exposure to supply chain / inventory management. Strong analytical skills; ability to work comfortably with large data sets. Good knowledge of forecasting, inventory planning and replenishment techniques. Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools). Strong attention to detail, and ability to work across multiple SKUs, customers, regions. Good communication skills; capable of working with internal teams and external partners. Fluency in English. Ability to handle change, ambiguity; proactive mindset.

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Responsibilities

The role involves processing customer orders and managing order fulfillment while addressing customer queries and issues. It serves as a vital link between retailers, the distribution network, and the Customer Services Team.