UpSlide is the number one productivity solution provider for financial services. Our software dramatically improves the functionality of PowerPoint, Word, Excel, and Power BI and enables users at firms like Citi, KPMG, and BNP Paribas to focus on high-value tasks rather than formatting or copy-pasting. We’re scaling up with 160+ employees across our offices in New York, London, Paris (HQ), Singapore, and Berlin.

YOU ARE A GREAT FIT IF YOU HAVE:

• At least 2 years of proven experience in enterprise B2B relationship management, customer success, or account management.
• A proactive mindset, with a proven ability to identify opportunities for process improvement and design scalable solutions for multiple accounts.
• Strong analytical skills and a data-driven approach that allows you to recognize patterns in your client portfolio and turn insights into actionable strategies.
• A track record of successfully building new and applying existing customer success strategies to drive client outcomes.
• A proven ability to manage multiple customer accounts effectively, leveraging automation and one-to-many approaches to scale success initiatives.
• Strong communication and interpersonal skills, with the ability to build rapport and trust through scalable engagement channels.
• A passion for leveraging data, analytics, and automation to drive ROI.
• Strong team player mindset, always looking for ways to contribute but also manages well independently.
• Proficiency in Microsoft Office (especially PowerPoint and Excel).
• An expert eye for detail.
• Excellent written and verbal communication skills (min. fluent in English).

We are seeking an inquisitive and results-driven Scale Customer Success Manager to join the team.
This is an exciting new role at UpSlide, which offers a unique opportunity to help build and implement a strategy for our small-medium client segment. As a Scale CSM, you will manage a broad portfolio of customers, ensuring their success through a mix of high-touch and one-to-many engagement strategies. You will be pivotal in customer retention, adoption, and growth, driving efficiency through scalable processes and automation.
This role requires a proactive approach to identifying growth opportunities, fostering strong relationships, and collaborating closely with cross-functional teams, including Sales, Product, and Marketing, to ensure our customers achieve their business objectives.