WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of “Best Places to Work” awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you’ll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We’re seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

PREFERRED EDUCATION AND EXPERIENCE

• Associate degree in business administration, Operations Management, or a related field.
• Administrative and customer service experience preferred
• Professional Certification related to Vendor Management, Risk Management, or other similar certification

ROLE

The Scale Vendor Services team serves as a dedicated resource for small business clients seeking effective third-party risk management support. This role operates in a dynamic group environment, where collaboration, education, and scalable service delivery are key to helping clients manage vendor compliance services confidently and efficiently.

ESSENTIAL FUNCTIONS

• Facilitate group-based onboarding and training sessions for small business clients
• Manage client support tickets and service cases with efficiency, ensuring timely resolution
• Educate clients on foundational vendor risk practices aligned with small business compliance needs
• Support client audit requests within the identified cadence by providing detailed visibility into service status, usage, and compliance tracking across the vendor management lifecycle
• Collaborate across departments to align service delivery with organizational objectives

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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