Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtabl at Jack & Jill/External ATS

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

115000.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, B2B SaaS, Scaled Models, Onboarding, AI Adoption, Renewals Management, Data-Driven Intervention, Executive Business Reviews, Workflow Automation, Agentic Automation, Embedded AI Agents

Industry

Staffing and Recruiting

Description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to speak to Jack. Job Title: Scaled Customer Success Manager, EMEA Salary: £100k–£115k OTE + Equity Company Description: Airtable - Leading no-code enterprise app platform Job Description: Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code. Location: London, UK Why this role is remarkable: Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents. Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility. Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities. What you will do: Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches. Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation. Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities. The ideal candidate: Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models. Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients. Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Responsibilities

The role involves guiding a portfolio of up to 20 enterprise accounts through 90-day onboarding plans, executing data-driven interventions to mitigate risk, and leading Executive Business Reviews to secure renewals and identify expansion opportunities. A key focus is accelerating AI adoption and empowering Fortune 100 companies to build complex, automated workflows.