HINGE IS THE DATING APP DESIGNED TO BE DELETED

In today’s digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

IF YOU REQUIRE REASONABLE ACCOMMODATION TO COMPLETE A JOB APPLICATION, PRE-EMPLOYMENT TESTING, OR A JOB INTERVIEW OR TO OTHERWISE PARTICIPATE IN THE HIRING PROCESS, PLEASE LET YOUR TALENT ACQUISITION PARTNER KNOW.

Hing

ABOUT THE ROLE

The Scaled Operations team at Hinge is seeking a Scaled Operations Program Manager, QA. You will be responsible for designing, implementing, and optimizing quality assurance (QA) programs within our Trust & Safety operations. You will lead strategic initiatives to enhance the accuracy, consistency, and efficiency of content moderation decisions across large-scale global teams. Working closely with cross-functional partners, you will leverage data-driven insights to improve policy adherence and ensure operational excellence.

RESPONSIBILITIES

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• Quality Assurance Strategy & Execution: Develop and implement scalable QA frameworks, methodologies, and processes to ensure the accuracy, fairness, and efficiency of moderation decisions.

• Performance Monitoring & Insights: Establish key performance indicators (KPIs) and quality metrics to measure agent performance, decision accuracy, and process effectiveness.
• Process Optimization: Identify gaps in moderation workflows and recommend continuous improvement initiatives through automation, training enhancements, and best practice adoption.
• Training & Calibration: Partner with policy, training, and operations teams to create robust calibration processes, ensuring alignment between human moderators, AI models, and policy guidelines.
• Incident Management & Root Cause Analysis: Investigate quality-related issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence.
• Data-Driven Decision Making: Analyze QA data and generate actionable insights to improve moderation outcomes, agent performance, and overall operational efficiency.
• Cross-functional Collaboration: Work closely with internal teams (Policy, Legal, Product, Engineering, and Operations) to align QA initiatives with business goals and regulatory requirements.
• Vendor & Partner Management: Oversee external QA vendors, ensuring adherence to quality standards and driving continuous process enhancements.