GENERAL INFORMATION

Position: Partner Service Agent CL 13 (UKI)
Location: D4, Ballsbridge (Working from office) - option of hybrid (following ramp up period and performance based)
Contract: Full-time 40 hours per week.

QUALIFICATIONS

• BA or equivalent work experience.
• 1 years of work experience in a Service Desk or Call Centre.
• 1 years of Sales related work experience.
• Desirable background and full understanding of media partnerships or Digital Marketing Social
• Media Advertising.

• The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.
• Our Media Experts connect with creators through 1 1 calls and update them on new products, insights, and trends on the platforms across several markets.
• We liaise with internal client teams e.g. Sales Marketing Product in connecting various data points related to partner feedback.
• Advise partners on their organic growth strategy on social media via outbound calls.
• Serve as a product and organic growth strategy consultant educating partners on product solutions and best practices in line with client company priorities.
• Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.
• Solicit, organize, and contextualize product feedback from partners.
• Act as a subject matter expert on Scaled Partnerships workflows, products, and processes