WE ARE EXPANDING! TO BURY ST EDMUNDS

Join our expanding sister clinics in Norwich and Lowestoft - this is rare opportunity to work for our 11 year established team!
Window to the Womb and firstScan are specialists in pregnancy Wellbeing and 4D ultrasound scans, health ultrasound scans and blood testing. To support this growth, we’re looking for warm, reliable, and confident individuals to join our team as Scan Assistants.

Customer Experience & Support

• Welcome clients and build strong rapport with them and their families
• Chaperone clients during scan appointments
• Support the sonographer throughout the scan process to ensure focus on the clinical aspect
• Help deliver information in a friendly, non-clinical, and reassuring manner
• Achievement of our customer standards will achieve an additional £1-£1.50 per hour bonu

THE ROLE

As a Scan Assistant, you’ll play a key part in delivering a high-quality experience for expectant parents and clients. You’ll act as a vital link between our sonographers and customers — providing reassurance, building rapport, and helping create a calm and welcoming environment.
You’ll also act as a chaperone for both pregnancy and health scans, ensuring privacy and comfort throughout the appointment. Please note: Scan Assistants do not perform scans or medical procedures.

KEY RESPONSIBILITIES

Customer Experience & Support

• Welcome clients and build strong rapport with them and their families
• Chaperone clients during scan appointments
• Support the sonographer throughout the scan process to ensure focus on the clinical aspect
• Help deliver information in a friendly, non-clinical, and reassuring manner
• Achievement of our customer standards will achieve an additional £1-£1.50 per hour bonus

Sales & Upselling

• Identify and act on opportunities to offer additional scans, upgrades, and merchandise

Compassionate Care

• Support clients with empathy and professionalism, particularly during sensitive situations
• Ensure relevant paperwork and procedures are handled accurately and thoroughly

Clinic Hygiene & Presentation

• Maintain high standards of cleanliness throughout the clinic
• Prepare and clean scan rooms and equipment between appointments

Administration

• Carry out basic administrative tasks to a high standard
• Be comfortable using computers and systems

Other Duties

• Provide support with reception, marketing, and general clinic operations as needed