JOB SUMMARY

Primary responsibilities include maintaining all aspects of the Microsoft Systems Center Configuration Manager (SCCM): infrastructure, administrator console, software/hardware inventory, software distribution, operator consoles and monitoring and alerting, in the Harris Teeter environment. Creation of software packages, including installation/deployment scripting and managing the desktop/laptop imaging process. Managing the patching process of desktops/laptops and assisting in the patching of Windows Servers. This role requires a highly proactive approach and will be expected to lead and drive continual improvements to overall desktop infrastructure optimization & standardization while maintaining a highly stable platform.

• Participate and oversee in building and maintaining desktop images, assisting in the production and employment of Group Policy Objects to manage the environment, and deployment of images and applications using multiple methodologies, including SCCM.
• Perform, test, and oversee upgrades to new versions of SCCM as needed and/or required.
• Troubleshoot SCCM and operating system related issues, as well as secondary technical support to end users and primary IS support staff.
• Coordinate application releases with the QA team, support teams and business owners.
• Coordinate release of patches/critical updates and service packs.
• Manage desktop/laptop security patching process and assist in scheduling and deployment of server security patching process.
• Serve as a subject matter expert on desktop systems and technology.
• Provide technical assistance to support groups as needed.
• Monitor desktop platform support queue to ensure issues are resolved in a timely manner.
• Monitor Microsoft SCCM Platform health and mitigate identified problems.
• Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
• Knowledge of SCCM software distribution, software patch management, asset inventory management, OS deployment & image creation.
• Responsible for working with multiple teams to remotely deliver upgrades, updates, patches, & deployment of new applications.
• Ability to evaluate, prioritize and respond to incoming requests for new packages, patches & updates within published acceptable timeframes.
• Perform project planning and assigned tasks, preparing and maintaining project schedules, technical reports and updates as required by IS management.
• Provide knowledge transfer to insure other department associates are trained on all functions of SCCM.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing environments.
  Competency:
  Intellectual Required
  Analytical Synthesizes complex or diverse information Y
  Collects and researches data Y
  Uses intuition and experience to complement data Y
  Designs work flows and procedures
  Design Generates creative but manageable solutions Y
  Translates concepts and information into images
  Uses feedback to modify designs Y
  Applies design principles Y
  Demonstrates attention to detail Y
  Problem Solving Identifies and resolves problems in a timely manner Y
  Gathers and analyzes information skillfully Y
  Develops alternative solutions Y
  Works well in group problem solving situations Y
  Uses reason even when dealing with emotional topics Y
  Project Management Develops or Assists project plans
  Assists with the coordinates projects Y
  Communicates changes and progress Y
  Completes projects on time and budget
  Manages project team activities
  Technical Skills Assesses own strengths and weaknesses Y
  Pursues training and development opportunities Y
  Strives to continuously build knowledge and skills Y
  Shares expertise with others Y
  Interpersonal
  Customer Service Manages difficult or emotional customer situations Y
  Responds promptly to customer needs Y
  Solicits customer feedback to improve service Y
  Responds to requests for service and assistance
  Meets commitments Y
  Interpersonal Focuses on solving conflict, not blaming Y
  Maintains confidentiality Y
  Listens to others without interrupting Y
  Keeps emotions under control Y
  Remains open to others’ ideas and tries new things Y
  Oral Communication Speaks clearly and persuasively in positive or negative situations Y
  Listens and gets clarification Y
  Responds well to questions Y
  Demonstrates group presentation skills Y
  Participates in meetings Y
  Team Work Balances team and individual responsibilities Y
  Exhibits objectivity and openness to others’ views Y
  Gives and welcomes feedback Y
  Contributes to building a positive team spirit Y
  Puts success of team above own interests Y
  Able to build morale and group commitments to goals and objectives Y
  Supports everyone’s efforts to succeed Y
  Recognizes accomplishments of other team members Y
  Written Communication Writes clearly and informatively Y
  Edits work for spelling and grammar Y
  Varies writing style to meet needs Y
  Presents numerical data effectively Y
  Able to read and interpret written information Y
  Leadership
  Change Management Develops workable implementation plans Y
  Communicates changes effectively Y
  Builds commitment and overcomes resistance Y
  Prepares and supports those affected by change Y
  Monitors transition and evaluates results Y
  Delegation
  Delegates work assignments
  Matches the responsibility to the person
  Gives authority to work independently
  Sets expectations and monitors delegated activities
  Provides recognition for results
  Leadership
  Exhibits confidence in self and others Y
  Inspires and motivates others to perform well
  Effectively influences actions and opinions of others Y
  Inspires respect and trust Y
  Accepts feedback from others Y
  Provides vision and inspiration to peers and subordinates Y
  Gives appropriate recognition to others Y
  Displays passion and optimism
  Mobilizes others to fulfill the vision
  Looks for ways to improve and promote quality Y
  Quality Management Demonstrates accuracy and thoroughness Y
  Visionary Leadership Displays passion and optimism Y
  Inspires respect and trust Y
  Mobilizes others to fulfill the vision Y
  Provides vision and inspiration to peers and subordinates Y
  Organization
  Business Acumen Understands business implications of decisions
  Displays orientation to profitability
  Demonstrates knowledge of market and competition
  Aligns work with strategic goals
  Cost Consciousness Works within approved budget Y
  Develops and implements cost saving measures
  Contributes to profits and revenue
  Conserves organizational resources Y
  Diversity Demonstrates knowledge of EEO policy
  Shows respect and sensitivity for cultural differences Y
  Educates others on the value of diversity
  Promotes a harassment-free environment Y
  Builds a diverse workforce
  Ethics Treats people with respect Y
  Keeps commitments Y
  Inspires the trust of others Y
  Works with integrity and ethically Y
  Upholds organizational values Y
  Organizational Support Follows policies and procedures Y
  Completes administrative tasks correctly and on time Y
  Supports organization’s goals and values Y
  Benefits organization through outside activities
  Supports affirmative action and respects diversity Y
  Strategic Thinking Develops strategies to achieve organizational goals
  Understands organization’s strengths & weaknesses
  Analyzes market and competition
  Identifies external threats and opportunities
  Adapts strategy to changing conditions
  Self Management
  Adaptability Adapts to changes in the work environment Y
  Manages competing demands Y
  Changes approach or method to best fit the situation Y
  Able to deal with frequent change, delays, or unexpected events Y
  Attendance / Punctuality Is consistently at work and on time Y
  Ensures work responsibilities are covered when absent Y
  Arrives at meetings and appointments on time Y
  Dependability Follows instructions, responds to management direction Y
  Takes responsibility for own actions Y
  Keeps commitments Y
  Commits to long hours of work when necessary to reach goals Y
  Completes tasks on time or notifies appropriate person with an alternate plan Y
  Initiative Volunteers readily
  Undertakes self-development activities Y
  Seeks increased responsibilities Y
  Takes independent actions and calculated risks Y
  Looks for and takes advantage of opportunities Y
  Asks for and offers help when needed Y
  Innovation Displays original thinking and creativity Y
  Meets challenges with resourcefulness Y
  Generates suggestions for improving work Y
  Develops innovative approaches and ideas Y
  Presents ideas and information in a manner that gets others’ attention
  Judgment Displays willingness to make decisions
  Exhibits sound and accurate judgment Y
  Supports and explains reasoning for decisions Y
  Includes appropriate people in decision-making process Y
  Makes timely decisions Y
  Motivation Sets and achieves challenging goals Y
  Demonstrates persistence and overcomes obstacles Y
  Measures self against standard of excellence Y
  Takes calculated risks to accomplish goals Y
  Planning / Organizing Prioritizes and plans work activities Y
  Uses time efficiently Y
  Plans for additional resources
  Sets goals and objectives
  Organizes or schedules other people and their tasks
  Develops realistic action plans
  Professionalism Approaches others in a tactful manner Y
  Reacts well under pressure Y
  Treats others with respect and consideration regardless of their status or position Y
  Accepts responsibility for own actions Y
  Follows through on commitments Y
  Quality Demonstrates accuracy and thoroughness Y
  Looks for ways to improve and promote quality Y
  Applies feedback to improve performance
  Monitors own work to ensure quality Y
  Quantity Meets productivity standards Y
  Completes work in timely manner Y
  Strives to increase productivity Y
  Works quickly
  Safety and Security Observes safety and security procedures Y
  Determines appropriate action beyond guidelines
  Reports potentially unsafe conditions Y
  Qualifications:
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  Excellent written and verbal communication skills
  Strong problem-solving and analytical skills
  Excellent troubleshooting skills
  Enjoy working as a team member as well as independently
  Education/Experience:
  Minimum 5 years experience in support of a System Center Configuration Manager environment with at least 2000-2500 SCCM clients.
  Minimum 3 years experience creating software packages in various formats, (MSI & SMS).
  Experience with Microsoft Windows 7/8.1/10 OS & Office 2010/13.
  Experience with Microsoft Active Directory (AD) concepts & management practices.
  Experience with Microsoft Server environments & management practices.
  Experience with scripting languages and methodologies.
  Language Ability:
  Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, and/or members of the business community.
  Reasoning Ability:
  Ability to recognize & define problems, collect data, establish facts, and draw valid conclusions.
  Ability to read & interpret an extensive variety of technical instructions and/or manuals.
  Certificates and Licenses:
  Certifications are not required at time of employment but will need to be obtained in the employee’s first twelve months
  Microsoft SCCM 2012 certification
  Windows Enterprise Desktop Certification
  Windows Server Certification
  Work Environment:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  o Office environment with standard work schedule of 40+ hours weekly and on-call as scheduled.
  o Position requires on-call responsibilities, 24x7 coverage and includes use of a pager or cell phone.
  o While performing the duties of this job, the employee is regularly required to sit (prolonged sitting and typing – PC utilization expected to be at least 80% of daily activity); use of hands and fingers, handle, or feel and reach with hands and arms. The employee is frequently required to talk or listen. The employee is occasionally required to stand; walk and stoop, kneel or crouch.
  o Communicate orally with business users, co-workers, and vendors in face-to-face, one-on-one settings, in group settings, or using the telephone.
  o Duties will require cognitive skills for comprehension, visual perceptions, calculation ability, attention (information processing), memory, and executive functions such as planning, problem-solving and self-monitoring.
  o The employee must occasionally lift and/or move up to 50 pounds.
  o Specific vision abilities required by this job include close vision.
  A wide degree of creativity and latitude is expected.
  Analytic Skills:
  Excellent analytical skills, technical proficiency and functional aptitude required.
  Organization and Planning Skills:
  Act as project manager on assigned projects, including developing project plans and coordinating tasks with business units and other areas. Provide for the integrity, quality and performance of the systems environment for software packages and data files through planning and implementation of technical improvements and enhancements