and constantly changing environment up to executive management level. •Excellent customer service and communication skills including providing VIP support. •Experience supporting large Windows environments based on desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365. •Diagnosing and troubleshooting desktop system, printer and operating problems •Experience supporting large Windows environments based on desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365. •Support of End User for video conferencing units.. •Responds to telephone calls, email, service tickets, and dispatched requests for technical support. •Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. •MS Office (Windows and Mac) software. •Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer. •Excellent customer service and communication skills including
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