Job #: R-00164262
Location: Alexandria, Virginia
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Top Secret/SCI with Polygraph
External Referral Program: Ineligible
Sector: Digital Modernization
Description
Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple enclaves, classifications, and time zones. The System Administrator provides systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment utilizing Microsoft’s Endpoint Configuration Manager (MECM), previously known as System Center Configuration Manager (SCCM). This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
This role requires an individual that is technical, customer oriented and familiar with utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This person should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills to communicate effectively with customers and leadership and properly document problems and resolutions. This role is responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair, troubleshoot Windows OS imaging issues, software and patch deployment issues, and general system problems with customers accessing installed software. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into customer’s endpoint (desktops and/or servers) in order to troubleshoot and perform technical software configuration, rebooting, and other remedial actions.

SUCCESSFUL CANDIDATES MUST POSSESS THE FOLLOWING SKILLS:

• Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and troubleshooting customer issues utilizing the service.
• Strong experience with Scripting/Automation using Microsoft PowerShell, or other scripting languages
• Experience with interacting with customers to handle service inquiries and problems
• Strong experience troubleshooting issues in a growing environment
• Strong experience with log reviews, incident analysis, and identification of issue trends
• Experience with server patch management methodologies
• Experience with Operating System (OS), software and patch deployments via SCCM/MECM
• Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services
• Experience implementing system patches and upgrades with minimal downtime to customers.
• Strong oral and written communications skills
• Track record of working effectively within a team, and support to peers toward improved processes and results
• Experience with IT Service Management solutions such as Service Now or Remedy
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

EDUCATION

• Bachelor’s degree with 4 years of relevant experience, Master’s degree with 2 years, Associate’s with 6 years of related experience or High School Diploma with 8 years of related experience can be used in lieu of Bachelor’s degree.

PREFERRED QUALIFICATIONS

• Certification relating to Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), or Microsoft 365 Certified: Endpoint Administrator Associate
  Come break things (in a good way). Then build them smarter.
  We’re the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

• Interact with customers to handle service inquiries and problems.
• Oversee implementation, troubleshooting and maintenance efforts for SCCM/MECM Distribution Points and core servers. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Manage virtual application packages.
• Manage PXE boot capabilities ensuring latest approved boot image is available across all distribution points and incorporate necessary drivers for new hardware platforms.
• Creating, managing, and troubleshooting task sequences and packages.
• Utilize SCCM/MECM reporting features to create reports on software license usage, software version comparisons, security patch deployments, or other reports required by government leadership.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Troubleshoot complex issues and conclude fix actions, document change requirements, and implement changes to production systems.
• Oversee knowledge management for the team to include coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
• Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel.
• Establish comprehensive availability and capacity management solutions using lessons learned.
• Manage major projects to include deployment of new Distribution Points, major version upgrades, and expanding capabilities in an evolving enterprise.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access.
• Support customer requirements in a 24/7/365 mission environment.
• Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
• Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel.