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Scheduler at Capitol Imaging Services

Metairie, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Customer-Focused, Scheduling, Communication, HIPAA Compliance, Appointment Management, Insurance Verification, Imaging Procedures, Software Proficiency, Patient Interaction, Clinical Indications, Confidentiality, Problem Solving, Time Management, Coordination, Follow-Up

Industry

Hospitals and Health Care

Description

Job Details Job Location: D.I.S. Call Center - Metairie, LA Salary Range: Undisclosed Description We are seeking a detail-oriented, customer-focused Scheduler to join our Radiology Imaging Call Center team. The Scheduler is responsible for handling inbound calls from patients, providers, and other healthcare professionals to schedule imaging appointments across our facilities. This role ensures an exceptional patient experience while maintaining accuracy, efficiency, and compliance with clinical and insurance guidelines. Key Responsibilities: Answer high-volume inbound calls in a professional, courteous, and efficient manner. Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements. Verify patient demographics, contact information, insurance details, and referring physician information. Provide patients with clear instructions regarding exam preparation, arrival times, and location details. Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs. Ensure appropriate exam selection based on provided clinical indications and scheduling protocols. Follow HIPAA guidelines and maintain strict confidentiality of patient information. Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data. Assist with rescheduling, cancellations, and follow-ups as needed. Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures. Qualifications

Responsibilities

The Scheduler is responsible for handling inbound calls to schedule imaging appointments while ensuring an exceptional patient experience. This role involves coordinating with various healthcare professionals and maintaining compliance with clinical and insurance guidelines.