GET TO KNOW YOUR TEAM:

• Ardent Health owns and operates 30 hospitals and 200+ sites of care, 4,323 beds, and 23,000+ team members in six states, with its entities consistently recognized among healthcare’s best employers.

Responsibilities:

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications:

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

• Associate degree or higher in a related field of study.
• 1 Year of healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence