Overview:
Join our team as a day shift, full-time, Central Scheduling Scheduler in Harker Heights, TX.

GET TO KNOW YOUR TEAM:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities:

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications:

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.

Preferred Job Requirements:

• Associate degree or higher in a related field of study.
• 1+ year healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence