Salary: The salary range for this position is CAD $28.85/Hr. - CAD $30.53/Hr. Job Summary: JOB SUMMARY
Within the context of a client and family centered care model and in accordance with established vision and value of the organization, the Scheduler/Community Health Worker 2 works under the direction of the Supervisor/Coordinator/Manager or delegate to perform a variety of scheduling and administrative support functions and provide home support services to clients. Plans and adjusts Community Health Worker (CHW) schedules in advance and allocates work assignments to CHW in accordance with client referrals, care plans and applicable collective agreements. Responds to inquiries related to the scheduling of Home Support Services. Maintains timekeeping records for staff, completes appropriate documentation to process employee transactions such as requests for vacation, sick leave, and leaves of absence. Assists clients with the activities of daily living within varied settings to promote maximum independence, observes and documents on client’s health condition and environment, reports significant and unsafe observations and provides support and guidance. Provides input and feedback in the care planning process, assists in meeting the nutritional and elimination needs of clients, and performs delegated tasks under the Transfer of Function guidelines for clients in specific situations for which training has been provided.
Qualifications: QUALIFICATIONS
Education & Experience
Grade 10 plus graduation from a recognized Home Support/Resident Care Aide program or an equivalent combination of education, training and experience, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience. Experience in Customer Service and/or a high paced call Centre is an asset. Valid Class “V” BC Drivers License. Local travel requires the use of a personal vehicle.
Knowledge, Skills & Abilities
Home management skills.
Physical ability to carry out duties of the position
Ability to operate required equipment
Ability to communicate effectively both verbally and in writing
Ability to organize and prioritize
Ability to observe and recognize changes in clients
Ability to establish and maintain rapport with clients
Working knowledge of applicable collective agreements.
Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
Ability to schedule Community Care Assistance for client visits.
Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
Ability to establish/maintain satisfactory work relationships with staff.
Ability to maintain confidentiality.
Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
Demonstrated skill in respectful, diplomatic and tactful communication
Demonstrated ability to remain calm when communicating in difficult situations.
Closing Statement: The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ‘going first’ when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers in 2024.

Please refer the Job description for details