Scheduler, Default Service – Loss Mitigation at ServiceLink

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Confirmation, Communication, Problem-solving, Attention To Detail, Accuracy, Multitasking, Meeting Deadlines, Customer Service, Organization, Data Entry, Vendor Management, Policy Adherence

Industry

Financial Services

Description

Overview Are you eager to unlock your ultimate career potential ina role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problem-solving skills, as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today! Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Schedule and confirm appointments with borrowers, clients, and closing teams in order to meet specific scheduling and signing requirements · Work directly with team members and the scheduling management team building and maintaining relationships with borrower’s, signing agents, clients, and closing teams · Review instructions to ensure scheduled appointments are accurately assigned WHO YOU ARE You possess … · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Enter and assign scheduling requests, as necessary · Send recruiting requests when necessary · Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines · Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary · Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assignedAll other duties as assigned Qualifications · High School diploma or equivalent required · Demonstrate good communication and customer service skills · Detail oriented, efficient and organized

Responsibilities

The scheduler will be responsible for scheduling and confirming appointments with borrowers, clients, and closing teams while ensuring specific scheduling and signing requirements are met. This involves working closely with team members and management to build relationships and reviewing instructions for accurate assignment of scheduled appointments.