ABOUT PACE

Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life, and independence. The Gary and Mary West PACE (Program of All-inclusive Care for the Elderly), affiliated with West Health (www.westhealth.org), is a non-profit that delivers medical, social, and behavioral services to the frail elderly to the North County of San Diego. This PACE center is entrepreneurial in nature and focuses on innovations and bringing new processes to the traditional PACE environment.
We’re looking for passionate healthcare providers who want to be part of a team dedicated to enable seniors to live in their communities as independently as possible by providing compassionate, comprehensive health and supportive care.

POSITION SUMMARY:

The Scheduler will coordinate and schedule appointments for all participants of Gary and Mary West PACE. This position will prepare schedules according to the participant’s needs and the participant’s care plan designed by the interdisciplinary team. The Scheduler will work closely with the transportation department, PACE participants, caregivers, and the Center staff.

EDUCATION AND CERTIFICATION:

High School diploma or GED required.

SKILLS AND EXPERIENCE:

Must be able to demonstrate proficiency of Microsoft computer applications. Experience working with Electronic Medical Record system (EMR) preferred.
Minimum of one (1) year of documented experience working with a frail or elderly population required.
Skilled in communicating with participants, their families, and other staff members; ability to establish a helping, trusting relationship with participants.
Ability to follow through with instructions and directions provided by supervisor, RN, QAPI coordinator, primary care physician, and/or medical director.
Ability to utilize appropriate safety measures when providing care.
Ability to work effectively and harmoniously as part of an interdisciplinary team, the elderly, providers of services, and peers.
Well organized, dependable, flexible, and resourceful.

Create and maintain all schedules for PACE care team according to participant care needs.
Input return visit requests and semi-annual assessments into schedule.
Coordinate participant’s medical appointment schedules with all departments within PACE.
Maintain accurate records of all scheduled appointments, cancellations, and changes.
Ensure all appointments are scheduled in a manner that promotes participant satisfaction and convenience.
Serve as the primary point of contact for families, caregivers, and all disciplines to ensure patient care is uninterrupted and well-coordinated.
Process and manage all transportation requests for participants attending appointments at the Center.
Work with transportation teams or vendors to ensure that participants have appropriate travel arrangements for their appointments.
Monitor and resolve scheduling conflicts to prevent double-booking or overlaps.
Ensure participant education has been completed by department prior to appointments.
Create electronic health record (HER) authorization, transportation appointment, escort appointment, etc.
Confirm appointments with participants and families and address any concerns.
Distribute schedules and other necessary information to the appropriate staff and/or participant.
Interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
Participate in required staff and training meetings.
Maintain strict confidentiality of all participant information.
Attend and participate in all staff meetings, in-services, special projects, and committees as assigned.
Adhere to and support the center’s policies, practices, and procedures.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.