At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You’ll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

SUMMARY:

Load schedule and release orders per schedule review process, which may be defined by the Supply Chain Planner or Supply Chain Analyst. Monitor the status of planned and released orders through shipment and invoice payment. Expedites or resolves issues that delay production schedules.

• Acts as the customer focus team key contact for receipt and entry of new orders, change orders and net change analysis from customers.
• Works with Planner on material analysis per defined guidelines in order to establish a schedule for each order.
• Processes component and non-inventory order entries and invoices as needed.
• Monitors material status on upcoming orders and flag and release orders as daily release schedule is defined.
• Monitors all orders to assure timely completion to promise date and escalate/resolve issues that may prevent timely delivery of orders.
• Acts as focal point for Production, Product Engineering, Kit-pull, Shipping and Purchasing for any issues related to priorities, holds, throughput or capacity issues, part shortages or engineering changes on released orders.
• Assists the Planning Manager or Master Planner, as needed, regarding development of, or changes to, Planning or Scheduling processes.
• Participates in analysis and management of WIP, Finished Goods and Component inventory levels
• Works with Project Management, as assigned, to process project orders, track order to completion, analyze project costs and prepare and process project invoicing and closing.
• Acts as the primary customer contact for all return issues, as assigned: Process Return Material Authorization (RMA) issue, return routing changes, return receipt and issue, return cost analysis and tracking of returns through shipment and invoicing per defined guidelines.
• Works with Finance to investigate and resolve Accounts Receivable issues.
• Assists other team members, as needed, to ensure customer needs are met.