St. Jude Children’s Research Hospital is a world-class pediatric research hospital. Every one of our professionals shares a commitment to making a difference in the lives of the children and families we serve, including those from across the globe.
The Scheduler operates under the direction of the Team Lead, creates and coordinates patient schedules that maximizes hospital resources, and streamlines the patient’s time on campus. Addresses patient’s/family’s need in person and/or over the telephone, providing exemplary customer service in all contacts. Maintains a professional image and provides appropriate customer service at all times. Functions as a resource person for patients, families and/or significant others.

MINIMUM EDUCATION AND/OR TRAINING:

• Associate’s degree in Business or relevant degree required

MINIMUM EXPERIENCE:

• 7 years of professional working experience required; healthcare experience highly preferred
• Clinical background (LPN, Technical training, BSN) is a plus
• Medical terminology knowledge preferred

• Schedules patients for procedures and services by utilizing the computerized scheduling system in an accurate, efficient manner. Maintains scheduling (clinic-specific) information and computer knowledge to ensure safe and effective scheduling including preparation required for procedures, imaging, and services. Communicates information to patients for procedures, diagnostic imaging, future appointments, outside appointments, or changes in appointments. Evaluates dynamic patient needs and revises the schedule as necessary. Utilizes knowledge of physical and emotional needs/problems of patients/families undergoing care to coordinate a patient schedule. Communicates with other team members, contributes feedback from the patient, family, and significant others in revision of the patient plan of care and assures appropriate documentation. Responds to patient/family questions, concerns, or behaviors in a receptive, supportive manner with appropriate follow-through.
• Maintains clinical knowledge between one to two clinical areas, clinic-specific needs, protocols, and roadmaps. Assesses, investigates, and reports problems, patient/physician/office/departmental complaints or unusual situations to Director or designee. Prepares and distributes daily schedules for departments for management of clinical personnel/resources. Utilizes knowledge of patient and clinic needs to determine workflow, priority of tasks during peak hours, and delegation of work. Maintains current knowledge of computer program changes, updates, rebuilds, and super-user status.
• Utilizes multi-disciplinary resources to affect optimal schedules and address patient needs in a timely manner. Facilitates the flow of patients through the clinics and ancillary departments. Develops and maintains extensive contacts with outside providers to insure availability of specialized resources to patients.
• Works with other departments as a representative of the Scheduling department to accomplish joint projects. Monitors regulatory standards and promotes adherence within department. Assists with performance improvement projects. Attends all appropriate rounds and in-services. Represents the Scheduling department in clinical rounds, care team meetings and committees.
• Advances personal and peer professionalism by contributing to peer evaluation and peer review. Engages in self-evaluation of practice, identifying areas of strength as well as areas for professional growth. Obtains and provides informal feedback regarding his or her own practice. Participates in formal peer review, provides peers with formal constructive feedback.
• Maintains regular and predictable attendance.
• Performs other related duties as assigned or directed in order to meet the goals and objectives of the department and the institution.