Scheduler at Konecranes

East Kilbride, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Scheduling, Customer Orientation, Communication, Interpersonal Skills, Organisational Skills, Attention To Detail, Geographical Knowledge, Profit And Loss Understanding, Prioritisation, Multi-tasking, Problem-solving, IT Literate, Dispatching, Productivity Management

Industry

Machinery Manufacturing

Description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description We are recruiting a Scheduler to join our team in East Kilbride. Role Purpose Working in close collaboration with the Technical Co-ordinator, the Scheduler is responsible for the scheduling and dispatching of our Service Technicians, ensuring not only the timely delivery of both our agreement-based and service-based services, but also with maximum efficiency and productivity within a geographic area. This is a highly customer orientated role with specific attention to deliver an unrivalled customer experience and as such customer communication is the single most important aspect of this role. As part of the role, the person will also coordinate, where necessary, subcontracted services, consumables and equipment rentals. Tasks & Responsibilities: Prepare, plan and schedule service requests (SR) and work packages (WP) and assign to field operatives ensuring forward & on-time planning of agreement based and service based work. From SR completed to approval stage, complete the approval process including customer reporting quality and progress to approved status. Responsible for ensuring work is delivered within the planned hours for both agreement based services & planned based services, then reviewing the planned vs actual labour and material/equipment costs prior to SR approval, escalating poor performing SRs accordingly for management review. Managing Technician productivity, hours management and utilisation using the Siebel Planning Board. As required, create Purchase Order Requests in Siebel & verify that Siebel PO request is submitted to SAP without errors. Proactive participation within the regular WIP meetings and implementation of actions. Co-ordinating of sub-contracted services & equipment, including rentals. Proactively monitor the delivery of material, sub-contracted services and equipment, including rentals, and update internal stakeholders as needed & complete goods receipt. Qualifications Key Skills Previous experience in planning or scheduling-related role is essential Highly customer oriented with excellent communication and interpersonal skills, capable of building and maintaining strong relationships both with customers and colleagues. Strong organisational skills with attention to detail Strong geographical knowledge Understanding of Profit & Loss Ability to prioritise and multi-task, whilst maintaining attention to detail in a fast-paced environment. Excellent problem-solving abilities. IT Literate Additional Information We offer: Competitive salary Quarterly commission 25 days annual leave, plus bank holidays Contributory pension scheme, life assurance and income protection Employee shares save scheme Buy/sell holidays Retail, leisure and travel discounts Employee assistance programme Work with an awesome team! Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Job Category: Service Employee Group: Employee Employment Type: Undefined term Full-time/part-time position: Full-time Workplace Type: On-site

Responsibilities

The Scheduler is responsible for planning and dispatching Service Technicians to ensure timely and efficient delivery of agreement-based and service-based services within a geographic area. This role heavily involves customer communication, coordinating subcontracted services, and managing technician productivity and cost tracking.