MetricAid is an multi-national, physician scheduling business in North Bay, ON. We are agile, customer-centric, challenging, and our goal is to support an environment where medicine, wellness, and caring come first.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Lively atmosphere
• Safe work environment

Hi there. You just stumbled across an amazing opportunity. This might just be one of the most interesting postings you see today!
We are hiring a scheduler. You may be wondering what that means - trust us, everyone wonders the same thing. A scheduler collects data - like schedule rules, and the personal preferences and availability of the users, and then builds schedules for their clients. Essentially, we play a bit of human sudoku to try and build amazing schedules for our clients using a custom software built in-house.
As a scheduler you will be covering some evening shifts and weekend on calls (answering a support phone). These are split up amongst the team, and usually work out to be 1 evening a week, and a weekend every 1.5 months.
Make sure to include a cover letter to tell us a bit about yourself, and why you think you’d be an asset to our team! Only applicants with cover letters will be considered - please use the word resplendent in your cover letter to show us you took the time to read the posting.

SKILL SET:

• Ability to adhere to timelines and meet set deadlines
• Attention to detail
• Ability to prioritize
• Critical thinking
• Ability to stay cool under pressure
• Enjoy working with clients and colleagues
• Great communication skills - conversational Italian is an asset!
• Conflict resolution skills
• Strong computer knowledge

QUALIFICATIONS:

To be honest, no one goes to school or has exact experience for scheduling, as such we aren’t looking for an exact qualification.
The following job experience would be an asset: Medical Administration, Scheduling, Client Services, Customer Management, General Administration
Mandatory - Education: Completion of Postsecondary (University or College)

• Interfacing with clients - calls, emails and video conferences included
• Building schedules based on client rules, user preferences, and system data
• General admin/ office duties - we never say “that’s not my job”!
• General client and team support
• Weekend and evening shifts required
• Answering client support tickets/calls