JOB SUMMARY:

• To coordinate schedules of clients and caregivers to ensure that the needs of clients are met

JOB SPECIFIC SKILLS/ABILITIES:

• Ability to recognize urgency of individual situations and prioritize what needs to be done first
• Strong time management and organizational skills needed to work in a high-paced, and at times, stressful environment
• Proficient with Company technology and software platforms required for this position

REQUIRED SKILLS/ABILITIES:

• Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, writing and over the phone
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Demonstrates initiative regarding collaboration and independently performs high quality work
• Familiarity with the concepts, practices, and procedures of the home care industry
• Ability to function well in a high-paced, and at times, stressful environment
• Proficient with Microsoft Office Suite and other related software
• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Excellent problem-solving skills
• Thorough in all aspects of the job
• Collaborative and Coachable

EDUCATION:

• High school diploma or equivalent required
• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service

TRAVEL REQUIREMENTS:

• For purposes of training and meetings, schedulers may be asked to travel to other locations from time to time

DUTIES/RESPONSIBILITIES:

• Scheduling: In coordination with office staff, select, schedule, and coordinate caregivers based on care plan information for new and existing Clients. Facilitate the interview process for IHSS clients and caregivers
• Review and understanding of Care Plans to be able to communicate effectively to potential caregiver’s requirements needed for position. Recognizing training gaps and providing direction to training materials to ensure client and caregiver safety
• Assure Timely Coverage: Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call outs” arise, including caregivers who do not clock in on a timely basis. Caregiver schedule must be complete for the next business day/weekend before leaving each day
• In addition to agency assignment, participate in daily virtual Scheduler meeting. Work with other schedulers to ensure all agencies have adequate coverage
• Ensure compliance with EVV (Electronic Visit Verification) regulation by updating schedules/visit for Non-Exempt Caregivers on a “real time” basis
• On-Call: Accept on-call duty as assigned by the Area Administrator
• Time Sheets: In conjunction with the office Agency Manager and Validation specialist, review any timesheet issues for resolution in a timely and efficient manner
• Client/Consumer Satisfaction: Document and respond promptly to any client or staff complaints, and review complaints with the Agency Manager
• Scheduler will be responsible for scheduling, conducting, and/or participating in Agency Scheduling meetings
• Monthly Caregiver Check-in Calls
• Maintains caregiver listing with notes pertaining to scheduling
• Manage Drive Time Reporting for assigned agency
• Cross Train: Cross train to learn specified responsibilities of other team member positions as directed by the Area Administrator or designate
• Miscellaneous: Perform other functions as directed by the Area Administrator

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.