Scheduler at Presbyterian Healthcare Services

Espanola, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

22.56

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Triage, Call Handling, Relationship Building, Advocacy, Process Improvement, Root Cause Analysis, Research, Microsoft Word, Microsoft Excel, Database Management, Meeting Coordination, Financial Arrangements, Charge Posting, Reconciliation

Industry

Hospitals and Health Care

Description

Overview Presbyterian is seeking a Scheduling Customer Service Rep. Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics. Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week Work Schedule: Varies Days and Hours How you grow, learn and thrive matters here. Educational and career development options, including tuition and certification reimbursement, scholarship opportunities Loan forgiveness through the New Mexico Higher Education Department EPIC electronic charting system This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.) Qualifications High school diploma One to three years office/business experience, call center experience preferred. Responsibilities Provide customer service related to patient triage, appointment scheduling, referrals, messaging, and demographic maintenance Respond to incoming calls using skill-based routing to meet quality and performance standards Be punctual and maintain consistent call handling throughout shift to resolve contacts on initial encounter Conduct outbound calls as needed, meeting quality and quantity guidelines for organizational initiatives Build and maintain positive relationships with customers, patients, practitioners, employer groups, and brokers Advocate for members/patients and ensure quality service through timely and accurate responses Contribute to process documentation and improvement efforts using the Improvement model Identify patterns in inquiries and grievances, perform root cause analysis, and report findings to management Research inquiries and special projects, providing benefit interpretation and resolution within required timelines Use tools such as D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures for accurate information Respond to inquiries using Microsoft Word, Excel, or similar databases when appropriate Actively participate in team efforts and process improvement initiatives Record all interactions including calls, emails, faxes, and walk-ins in appropriate databases Assist in coordinating meetings for training, contracting, and reporting with customers or partners Manage the encounter process including scheduling, registration, co-pay collection, financial arrangements, charge posting, and reconciliation of collected funds Benefits We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits. About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses. Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $22.56/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Responsibilities

Schedulers provide customer service related to patient triage, appointment scheduling, referrals, messaging, and demographic maintenance. They are responsible for responding to incoming calls and conducting outbound calls as needed while maintaining quality and performance standards.