ABOUT WOLF & WOLF ROOF SERVICES

Wolf & Wolf is a progressive roofing company with a skilled team of professionals. Since 2015, we have proudly serviced over 750 commercial, strata, and industrial buildings for their roofing maintenance needs. As we continue to grow, we are looking for a talented and ambitious Scheduling Coordinator to join our team.

QUALIFICATIONS

• Minimum 2-3 years of experience in a scheduling or administrative role.
• Strong ability to schedule, coordinate, and prioritize tasks efficiently.
• Comfortable using technology with a willingness to learn new tools
• Excellent communication, problem-solving, and organizational skills
• Valid Class 5 driver’s license (this position may require occasional driving).

SCHEDULING & ADMINISTRATIVE COORDINATOR ROLE

Reporting to management, the Scheduling & Administrative Coordinator is responsible for efficiently scheduling and coordinating jobs to ensure seamless service execution. This role is crucial in organizing maintenance services, handling client requests, and managing emergency callouts outside of regular business hours. In addition to scheduling duties, this role will assist with a variety of administrative duties including but not limited to preparing reports, preparing notices, tracking expenses, organizing paperwork, scheduling meetings and supporting other admin related duties.

KEY RESPONSIBILITIES

Job Scheduling & Coordination

• Schedule and coordinate jobs using Jobber in an efficient, organized manner.
• Assign maintenance services and roofing repairs, ensuring smooth execution.
• Receive and organize client service requests, ensuring timely and effective responses.
• Manage and dispatch emergency callouts during after-hours and weekends.

Compliance & Quality Control

• Ensure team health and safety standards are met while on-site.
• Monitor technician performance to identify areas for improvement.
• Provide training to new and existing employees on company standards and procedures.
• Audit work to ensure a high level of quality and adherence to industry standards.

Administrative Tasks

• Develop and send reports, invoices, and work notices to clients.

Customer Support

• Answer business phone calls during evenings and weekends to uphold our 24/7 service standard.
• Maintain positive client relationships by responding to inquiries and concerns.