Customer Services -Scheduling Administrator
The Scheduling Administrator follows gas-elec processes to schedule the work of engineers within geographic areas. They liaise with tenants and customers in a polite and professional manner. They report directly to the Head of Customer Services.

• Communicating professionally and in a timely manner to schedule booking with customers and tenants.
• Using gas-elec systems and other software tools efficiently.
• Effective management of engineer’s diaries within geographical areas, ensuring that they are fully utilised wherever possible.
• Communication of information related to specific jobs to engineers by email.
• Escalating issues regarding the scheduling of bookings to managers.
• Following the complaints procedure at all times.
• Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
• Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.