Role Purpose
This role is responsible for the provision of professional administrative, project and logistical support as well as for rostering staff members.
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
We are bold, imaginative, respectful, and compassionate.
About the opportunity
Uniting seeks an experienced Scheduling and Admin Support Officer for The Marion in Leichhardt.
This role is central to the delivery of our person-centred approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

As the Scheduling and Administrative Support Officer, your role specifically will:

• Deliver efficient and effective administrative support.
• Coordinate meetings and local events, including logistics for meetings and events.
• Provide project support and perform administrative tasks as requested.
• Assist with the compilation of meeting papers, agendas and other information prior to meetings and with distribution of minutes.
• Communicate effectively with stakeholders to ensure that they are informed of expectations and updates.
• Maintain quality service provision when rostering staff members based on best practice and available data.
• Ensure rostering practice is compliant with relevant legislation, including the relevant Enterprise Agreement/s and rostering principles.
• Raise issues and opportunities regarding rostering practice and service provision with key stakeholders in order to continuously improve.
• Respond to general enquiries and requests for information by internal and external stakeholders via various communication channels including, but not limited to, phone, email and system-based task allocations.
• Lead and work as a member and provide support to colleagues and team members.
• Where appropriate and in consultation with the Service Manager, effectively supervise staff, including providing and recording team meetings, arranging and/or providing training; advertising and recruiting, and any other supervisory duties in line with the role.

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

Skills & experience

• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Great organization and time management skills
• Experience using client/data management systems

Benefits & culture

• Ongoing training & development
• Career development opportunities
• Salary packaging

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Checks

• Deliver efficient and effective administrative support.
• Coordinate meetings and local events, including logistics for meetings and events.
• Provide project support and perform administrative tasks as requested.
• Assist with the compilation of meeting papers, agendas and other information prior to meetings and with distribution of minutes.
• Communicate effectively with stakeholders to ensure that they are informed of expectations and updates.
• Maintain quality service provision when rostering staff members based on best practice and available data.
• Ensure rostering practice is compliant with relevant legislation, including the relevant Enterprise Agreement/s and rostering principles.
• Raise issues and opportunities regarding rostering practice and service provision with key stakeholders in order to continuously improve.
• Respond to general enquiries and requests for information by internal and external stakeholders via various communication channels including, but not limited to, phone, email and system-based task allocations.
• Lead and work as a member and provide support to colleagues and team members.
• Where appropriate and in consultation with the Service Manager, effectively supervise staff, including providing and recording team meetings, arranging and/or providing training; advertising and recruiting, and any other supervisory duties in line with the role